Overnight Client Care Specialist

Tulsa, OK, United States

Ethos Veterinary Health Overnight Client Care Specialist Portsmouth , New Hampshire Apply Now Are you ready to make a significant impact in the world of veterinary care? Port City Veterinary Referral Hospital (https://www.portcityvet.com/) , located in Portsmouth, NH is on the lookout for a passionate and dedicated individual to join our esteemed team as a Client Care Specialist.

We don't just provide exceptional veterinary care – we're committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, you'll play a crucial role in delivering exceptional service and support.

About the Role:

As a Client Care Specialist, crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.

Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.

Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.

Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

Starting pay will be determined by experience.

Schedule:

Three 12-hour shifts, including one weekend shift

3 Holiday shifts per year

What We're Looking For:

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.

Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.

Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Paid Time Off

Holiday = DOUBLE TIME!

Employee Pet Discount

401k

Disability Insurance

Life Insurance

HSA/FSA

Access to VetBloom for RACE-approved continuing education and training

Partnership with Purdue Veterinary Technology program, including scholarships

If you're ready to join a team of caring, intelligent, and passionate professionals, apply today and take the first step towards an exciting and rewarding career at Port City Veterinary Referral Hospital.

For more information about our hospital, please visit https://www.portcityvet.com.

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NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of 145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation .

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