Associate Website Manager - Pottery Barn Kids

San Francisco, CA, United States

Job Description

About the Team

The Pottery Barn Kids eCommerce team is a fun, energetic, diverse team working in a fast-paced environment to bring our unique brand to life online. We drive for results and seek to exceed expectations. We are aggressive about our business and expect executional excellence. We work in a supportive and collaborative environment where innovative ideas are not only accepted but expected. We are both analytical and creative. Our mission is to deliver an exceptional digital experience to customers.

About the Role

The Associate Manager, e-Commerce Site Operations is responsible for overall site operations, including implementation of seasonal site content, testing & validating web site and mobile app releases, and works with the site manager and senior site manager, as well other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards. Works with site manager on special projects related to: operational improvements, site partnerships and comprehensive testing strategy.

This is a hybrid role - 4 days/week onsite in our San Francisco office required.

You're excited about this opportunity because you will...

Manage day-to-day and long-term maintenance of the website including launch and set-up issues

Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions

Hold stakeholders accountable to deadlines and provides feedback ensuring deliverables align with project goals

Assist in the development of documentation for digital experience SOPs and best practices across functions for the team

Responsible for daily QA of onsite product launch and end to end customer experiences, focusing on key site funnels

Coordinate and administer ongoing testing for each project release and major site launches.

Participate in site feature research, testing, and implementation

Troubleshoot website errors and take the lead on quality assurance projects

Manage implementation of project releases, interfacing with cross-functional teams to ensure on time and on budget completion of project releases.

Manage day-to-day relationships with partners, and internal department teams.

Acts as site operations manager and fills in for Pottery Barn Kids site manager, or senior site manager when necessary.

Works on special assignments as needed.

We're excited about you because you have...

Bachelor's degree in Computer Science, Marketing, Business, Web Development, or related qualification preferred.

One to two years experience in project management role and/or eCommerce experience.

Strong interpersonal skills/team player and demonstrated ability to work with various teams

Proven business skills and demonstrated ability to understand technology, including website development processes and project management as a discipline.

Superb communication skills and can easily break down complex topics to smaller, more digestible pieces

Excellent project and time management skills. Highly adaptable and capable of balancing multiple deliverables at once.

Evening and weekend hours required.

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

Online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops and learning programs

Speaker series

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $80,000 - $88,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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