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Insight Global
Sacramento, CA, United States
Job Description Our client, an industry leader in automated Parking Systems and Services, is looking for a Systems/Field Support Technician local to Sacramento. This role will require traveling around Sacramento, you will be given a company vehicle and tools to travel to customer sites to fix mechanical, hardware, and software problems with their
Job Source: Insight GlobaleTeam
Sacramento, CA, United States
Responsibilities: Provide high level of customer service Provide phone and deskside support to end users across the site Utilize the ITSM ticket tracking system to categorize, prioritize and escalate issues as necessary Take ownership of issue\request through resolution or escalation Analyze hardware and software problems, perform trouble shooting
Job Source: eTeamCaltech (California)
Roseville, CA, United States
Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support reques
Job Source: Caltech (California)Cal Tech Services Inc
Roseville
Job Description Job Description Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will als
Job Source: Cal Tech Services IncRed Knight Solutions, LLC
Sacramento, CA, United States
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the T
Job Source: Red Knight Solutions, LLCRed Knight Solutions, LLC
Sacramento
Job Description Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastru
Job Source: Red Knight Solutions, LLCHP
Sacramento, CA, United States
HP offers a comprehensive benefits package, including: Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The ty
Job Source: HPExcell
Folsom, CA, United States
eX cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client is currently seeking a talented Support Technician to join their team for a hybrid position
Job Source: ExcellSacramento, CA, United States
Pay Range: $55k-$57K
Desktop Support Technician
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles) hence selected candidate must have a car in good condition. Candidate should be able to use the ladder up to 10 feet and should be able to move around with it to check access points for troubleshooting or cable tracing type of tasks . To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected.
Desired Skills & Experience
Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management - Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications: Prefer at least one year IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
Networked printer experience (queue creation, server maint, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
ClientP and or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 lbs, sometime physical efforts involved to complete the task.
Own car for transportation (mileage will be reimbursed by policy)
Valid driver's license
Email Alert for Field Support Technician jobs in Sacramento, CA, United States
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