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Anaconda, Inc.
Austin, TX, United States
Role: Head of Customer Success Reports to: EVP, Revenue Department: Customer Success Location: Remote, US Job Type: Full Time, Exempt Be at the center of AI! With more than 40 million users, Anaconda is the world’s most popular data science platform and the foundation of modern AI development. We pioneered the use of Python for data scien
Job Source: Anaconda, Inc.Confidential
Austin, TX, United States
Head of Customer Success About the Company Prominent organization specializing in language analytics & recruitment services Industry Human Resources Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $11-$25 million Categories Enterprise Software Human Resources Natural Language Processing Recruiting SaaS Software Consulting Agenc
Job Source: ConfidentialGratia Health, Inc.
Austin, TX, United States
Company Overview: Gratia is a venture-backed health technology startup that specializes in helping healthcare employers create healthy, sustainable workforces through its incentive compensation platform. Our goal is to develop and deploy a portfolio of data-informed incentive programs that help create more sustainable work environments for shift-b
Job Source: Gratia Health, Inc.ElectroNeek
Austin, TX, United States
[Full Time] Head of Customer Success at ElectroNeek (United States) | BEAMSTART Jobs Head of Customer Success ElectroNeek United States Date Posted 10 Mar, 2023 Work Location Austin, TX, United States Salary Offered $110000 — $120000 yearly Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: ElectroNeekMethod
Austin, TX, United States
About Method Founded in 2021, Method enables real-time access to user financial data and enables seamless liability repayment. Method’s mission is to make personal finance more autonomous. With Method’s APIs, financial institutions, credit unions, banks, and financial management apps can embed loan repayment, data, balance transfers, and bill pay a
Job Source: MethodShipperHQ
Austin, TX, United States
Head of Customer Success - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia.
Job Source: ShipperHQSevco Security
Austin, TX, United States
Who We Are: Sevco Security is the Security Asset Intelligence Platform for Enterprises. Our cloud-native platform continuously aggregates and correlates multiple sources of information to deliver a real-time unified asset inventory, while uniquely generating telemetry to capture changes over time for Security and IT teams. Our team is experienced
Job Source: Sevco SecurityCanva
Austin, TX, United States
Company Description Join the team redefining how the world experiences design Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Job Description What you'd be doing in this role As
Job Source: CanvaAustin, TX, United States
Head of Customer Success - SaaS About Us:
ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members are based in Austin, TX. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You’ll Do:
The Head of Customer Success plays an integral role in ShipperHQ’s revenue function. Along with leading the team, this position has a primary focus on reducing customer churn and increasing retention rates. Additionally, the Head of Customer Success will ensure that our customers receive the highest level of service and support and that our teams are aligned and working together to drive customer satisfaction and retention. They are a key member of the management team and will work closely with other department heads to ensure that our customers receive the highest level of service and support.
Your Impact:
Develop and implement strategies to reduce customer churn and increase retention rates.
Lead, manage, and develop the customer success and retention teams.
Ensure that all customer interactions are handled in a timely and professional manner.
Identify and analyze customer trends and insights, and use this information to develop and implement strategies to reduce customer churn and increase retention rates.
Be responsible for attaining revenue, both through expansion and retention, by actively participating within your team, ensuring as a group you are achieving your individual and team goals.
Develop and maintain metrics to track customer satisfaction, retention, and team performance, with a focus on churn and retention.
Work closely with the sales and support team to identify opportunities for expansion MRR.
Serve as a point of escalation and loop in other teams and resources to ensure an excellent client experience.
Manage customers who are canceling or at risk of cancelation.
Monitor clients for escalation risks, upsell opportunities, and feature requests.
What we’re looking for:
Experience: 6+ Years in a SaaS Account Management leadership role with knowledge of eCommerce and the eCommerce software landscape. You have a proven track record of successful retention and revenue focused strategies.
Tech-Savvy: You’re very comfortable working with data in a CRM and customer support software and use that information to drive decisions.
Personality traits: You’re a critical thinker, you don’t just look at what we’re doing today but are constantly thinking about ways we can improve to supercharge our growth. You’re comfortable with numbers and are prepared to have a conversation around revenue.
Attitude: You’re highly motivated and willing to wear many hats. This position demands not only strategic leadership but also a commitment to being an effective contributor to the team. For you, there’s no task too small to own and you’re willing to roll up your sleeves to engage with the team.
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Collaborate with a motivated team, directly tying your results to organizational success
Enjoy 22 days of PTO plus public holidays
Benefit from 401k Match
Medical, Dental, and Vision Insurance
Maternity and Paternity Leave
Logistics:
This is a full-time position working out of our Austin, TX office 2 days a week
Compensation is based on experience
At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
Head of Customer Success jobs in Austin, TX, United States
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