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Circana
Oak Brook, IL, United States
Client Service Consultant I Let’s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action an
Job Source: CircanaCircana
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11995746 Let\'s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, an
Job Source: CircanaThe NPD Group
Chicago, IL, United States
Client Service Consultant I Let's be unstoppable together! Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growt
Job Source: The NPD GroupEuromonitor
Chicago, IL, United States
The Client Consultant works with a named list of existing clients with the goal of expanding our business with them and creating new relationships across the organization leveraging our entire suite of services. This often involves engaging multiple business units and various functions including strategy, consumer insights, marketing, innovation, f
Job Source: EuromonitorNorthern Trust
Chicago, IL, United States
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our end
Job Source: Northern TrustEuromonitor
Chicago, IL, United States
The Client Consultant works with a named list of existing clients with the goal of expanding our business with them and creating new relationships across the organization leveraging our entire suite of services. This often involves engaging multiple business units and various functions including strategy, consumer insights, marketing, innovation, f
Job Source: EuromonitorNorthern Trust
Chicago, IL, United States
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our end
Job Source: Northern TrustNorthern Trust
Chicago, IL, United States
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our end
Job Source: Northern TrustChicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11995746 Let\'s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world\'s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
The Client Service Consultant is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer needs and requirements. This is a people-centric leadership role focused on developing trust, providing coaching, and maximizing the talent of their team. This leader will be accountable for executional excellence of their team members and driving positive results for their associated clients.
Job Responsibilities
Service Leadership & Communication
Demonstrate technical leadership by managing end to end process of content delivery
Effectively synthesizes content written and verbally
Proactively manages communication and expectations with team members, clients and cross functional teams
Provide on-going support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting
Provide coaching and feedback to team members to aid in development
Work closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately
Leadership & Collaboration
Collaborates with virtual and diverse teams (i.e. offshore and onshore)
Exhibits humility and curiosity with team members to drive engagement
Provides escalation support for internal client teams and delivers executive communications
Executional Excellence
Drives transformation for clients, focusing on change management aspect to ensure smooth transitions
Accountable for ensuring all change events and client deliverables are on time and accurate
Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives
Strives to break down barriers internally to drive increased performance and efficiency
Requirements
BA/BS Degree or 3-5 or more years of relevant experience
Strong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trust
Outstanding verbal and written communication skills and professional etiquette
Ability to work in a fast-paced environment, be flexible and welcoming to change
Prompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitude
Demonstrate strong work ethic with calmness and composure in times of uncertainty
Keen operational skills; ability to recognize the opportunity for rocess improvement/standardization
Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
Proven technical abilities; experience using Excel, data management tools
Demonstrated expertise in translating data and analysis into relevant implications
Experience working in a consultative manner with clients
Skilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partner
Successful experience delivering data and technical training for enablement of clients
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly addin
Email Alert for Client Service Consultant jobs in Chicago, IL, United States
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