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Randstad US
Bedford
onboarding specialist. + bedford , massachusetts + posted 2 days ago **job details** summary + $35 - $40 per hour + temp to perm + bachelor degree + category life, physical, and social science occupations + referenceAB_4536268 job details Growing pharmaceutical company looking for an Onboarding Specialist onsite 3 days a week in Bedford, MA. We are
Job Source: Randstad USUPS
Norwood
**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to
Job Source: UPSQuadient
Boston
**Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every
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Boston, MA, United States
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At Creative Force, we recognize that a seamless customer onboarding experience is not just a process; it's the fastest route to unlocking the full value of our product. That's why we're seeking a Customer Onboarding Specialist to join us on our journey to become the world's leading enterprise-focused Studio Management Software. You will become a pa
Job Source: Creative ForceZoomInfo Technologies LLC
Waltham
Job Description Job Description At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo w
Job Source: ZoomInfo Technologies LLCZoomInfo
Waltham, MA, United States
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo we encourage creativity, value inno
Job Source: ZoomInfoBritish Swim School
Newton
Customer Experience Specialist Part Time • Newton Benefits: + Employee discounts + Flexible schedule + Opportunity for advancement Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-impor
Job Source: British Swim SchoolBoston
Technical Customer Onboarding Specialist
**Department:** Customer Experience
**Location:**
Wilson Language Training is growing and looking to for a Technical Onboarding Specialist. The Technical Onboarding Specialist is responsible for successfully orienting customers to Wilson products, providing an efficient and engaging onboarding experience to enable deep engagement and drive successful outcomes.
The ideal candidate will be a self-starter and have a positive, customer-centric attitude with a high EQ and passion for problem-solving.
?Essential Job Functions:
+ Walk schools and districts through the onboarding process and ensure that teachers are able to realize the value of our products quickly.
+ Educate new customers on how to access and use resources.
+ Optimize user adoption to drive renewals and expansion.
+ Work with other internal teams to ensure seamless transitions throughout the customer journey.
+ Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle.
+ Continually surprise and delight customers with a proactive, customer-centric attitude.
+ Ensure high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings.
+ Contribute to other onboarding and customer success projects as needed.
+ Other duties as assigned.
+ Understand and display WLT-s values.
Skills & Experience:
+ NetSuite experience required; Salesforce experience preferred.
+ At least 1 year of customer facing technical onboarding experience required.
+ Some experience in onboarding or customer success in a SaaS or edtech environment.
+ Demonstrable experience using common customer success tools, including CRM, webinar/online meeting, and screen recording?technologies.
+ Ability to communicate effectively through all?channels,?chat, phone, email, and video?conference.
+ Experience with cloud-based productivity tools and ability to quickly learn and adopt new?technologies.
+ Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal?guidance.
+ Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation.
Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:
1. Medical, dental, vision, and Life & Disability Insurance
2. 401k plan with partial employer match
3. Paid Time Off
4. Paid holidays
5. Tuition reimbursement
6. -O-Connor days,- which refers to a company-wide office closure between Christmas and New Year-s Eve, as well as other perks.
Anticipated Salary Range: $45,000 - $65,000.
Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V
Technical Customer Onboarding Specialist_ jobs in Boston
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