Sr Program Manager - CRM
San Mateo, CA, United States
We are seeking an Senior Program Manager to join our (NPI) program management team. You will report into product operations and lead teams in delivering technical maturity and operational readiness to launch stable, new products.
You will be responsible for overseeing the successful planning, execution, and optimization of product launches across our portfolio of solutions.
You will collaborate closely with cross-functional teams including Product Management, Revenue Enablement, Marketing, Sales, and Customer Success to ensure seamless and impactful product launches that drive customer adoption and business growth.
Responsibilities
Work with the Product Managers to develop and implement comprehensive product launch plans, timelines, and strategies to effectively introduce new products and features to the market
Run NPI weekly meeting for launches across BUs (customer service, IT service management, sales & marketing)
Ensure NPI launch processes meet the needs of the GTM organizations (sales, SCs, marketing)
Help manage the enablement and onboarding workflows associated with private and public preview features
Track the health of each launch and communicate it to relevant audiences.
Aggregate and maintain a centralized view of launch tracks across all products and provide a consolidated view of various milestones, classified based on the potential impact of each of these launches
Lead teams in conducting launch retros following product launch to capture and communicate important findings for continuous improvement
Coordinate cross-functional collaboration and communication to ensure alignment and synergy of launches with departments involved in the product launch process
Define and track key performance metrics and success criteria for product launches, providing regular reporting and analysis to stakeholders
Surface recommendations to improve the process as we continue to grow. Continuously assess and optimize product launch processes, tools, and methodologies to improve efficiency, effectiveness, and scalability.
Qualifications
Bachelor's degree in a related field (EE, Computer Science, Computer Engineering, Software Engineering)
10+ years of technical program/project/relationship management experience working on NPI programs, supporting product launches, or releasing software.
Experience leading team meetings, status syncs, and setting up/optimizing operations at scale for complex enterprise products
Experience doing NPI with B2B SaaS software is a plus
Experience in leading cross-functional teams to complete projects with multiple dependencies and constraints
Experience defining projects, identifying risks, managing cost, coordinating scope, identifying dependencies, scheduling and deploying new products and features
Experience creating and cascading processes through an organization
Excellent balance of people and technical skills.
Experience working and communicating with Senior Leadership
Excellent listening skills to create cross-functional understanding to help reach the necessary decisions.
Strong writing, presentation, and interpersonal skills are essential
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