Assistant General Manager
Somerville, MA, United States
**Hospitality - Hotel**
**Assistant General Manager**
Assistant General Manager The Row Hotel at Assembly Row, Autograph Collection Somerville MA
**Assistant General Manager**
**Company:**
The Row Hotel at Assembly Row, Autograph Collection
**Location:**
360 Foley Street
02145
US
**Category:**
Hospitality - Hotel
**Degrees Required:**
Not Specified
**Employment Type:**
Full-Time
**Manages Others:**
Yes
**Requirements:**
see above
We are currently in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with Colwen is a roll-up your sleeves role that when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.
General Responsibilities:
* Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, snd Maintenance.
* Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functions
* Provide exceptional guest service
* Participate in recruiting, hiring and the ongoing evaluation of associates
* Assist in budget controls and profitability of assigned hotel(s)
* Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests
* Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment
* Drive ongoing associate engagement/recognition initiatives
* Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance)
* Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards
* Adherence to all brand and Colwen Hotels standards.
Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
* Opportunities for advancement and career growth
* Warm and supportive work environment
* Competitive Wages
* Medical, Dental and Vision Insurance
* Company-funded Health Reimbursement Account
* Flex Spending Account
* Voluntary Life Insurance
* Short Term and Long Term Disability
* 401(k) retirement plan with Employer Match after one year of employment
* Paid Time off Programs
* Holiday Pay
* Jury Duty Leave and Bereavement Leave
* Hotel Discounts
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
**Requirements**
* 3+ years hotel management experience
* Excellent verbal and written communication skills
* Demonstrated passion for hospitality and service
* Attention to detail and highly organized
* Strong analytical and problem solving skills
* Strong supervisory and leadership skills
* Extensive knowledge of hotel and hospitality industry
* Proficient in Microsoft Office Suite or related software
* Reliable with ability to multi-task and work under pressure
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