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Domino's
Athol
Job Description Job Description Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet c
Job Source: Domino'sFamily Dollar
Holyoke, MA, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarFamily Dollar
Indian Orchard, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarCircle K Stores, Inc.
Deerfield, MA, United States
Store 4707509: 1 Greenfield Rd, S Deerfield, Massachusetts 01373 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Custome
Job Source: Circle K Stores, Inc.Partridge-Zschau Insurance Agency , Inc.
Turners Falls, MA, United States
TURNERS FALLS Customer Service Representative Overview: Join the Partridge-Zschau Insurance Agency, a hallmark of trust and reliability in Franklin County since 1891. We are a family-owned, independent insurance agency, proud of our small yet dynamic team. Driven by our commitment to excellence, we serve a diverse client base across Franklin County
Job Source: Partridge-Zschau Insurance Agency , Inc.Oliver Auto Body, Powered by VIVE
Springfield
Job Description Job Description Are you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! If you are tired of mediocre jobs, allow us to take you out of the average
Job Source: Oliver Auto Body, Powered by VIVEU-Haul
Chicopee, MA, United States
Location: 878 Memorial Dr, Chicopee, Massachusetts 01020 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul comp
Job Source: U-HaulManufacturing Company
Northampton, MA, United States
We have an amazing opportunity for an experience Customer Service Account Manager as a key point of contact for clients, responsible for managing their accounts, addressing their needs, and providing expert guidance in payroll and call center operations. This role ensures high-quality service, client satisfaction, and efficient problem resolution.
Job Source: Manufacturing CompanyAmherst, MA, United States
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a British-owned education publishing and assessment service to schools and corporations, as well for students directly. Company owns educational media brands including Addison-Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.
Job Title: Customer Service Representative
Work Location: Amherst, MA 01002
Duration: 9 Months
Job Type: Contract
Work Type: Remote
Job Description:
The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services by following standard scripts, policies, and procedures. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.
Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least one communication channel.
Identify customer needs and expectations
Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)
Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.
Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.
Maintain quality service by following established policies and procedures
Ensure proper security procedures are followed on all customer interactions
Other duties as assigned
Minimum Required Skills Call Center experience a plus, but will train the right person.
Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation
Should have knowledge and experience with Microsoft Office
Demonstrate excellent time management, organizational, and problem solving skills
Excellent oral and written communication skills. Spanish language skills are a plus but not required.
Strong attention to detail and good listening skills
Experience with LiveChat a plus. Closed on most major holidays.
Candidates with Call Center and/or customer service (retail/restaurant) backgrounds are best.
We are seeking candidates who are detail oriented and have experience with managing support in line with policy, privacy and HIPPA guidelines.
We are an information only Contact Center, providing inbound support to inquiries related to teacher certification testing.
There is little outbound calling and no sales or marketing component.
Minimum Education Requirement Experience with a call center management phone system
Bachelor's degree is preferred
Or 18 mos. to 3 years of customer service experience
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Customer Service Representative jobs in Amherst, MA, United States
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