Sr Customer Research Manager, AWS Customer Research, AWS Customer Research

Los Angeles, CA, United States

- 7+ years of professional non-internship marketing experience

- Experience communicating results to senior leadership

- Experience driving direction and alignment with cross-functional teams

- Expert-level project management competencies

- Excellent critical-thinking and problem-solving skills

- Experience in both qualitative and quantitative research techniques

- Exceptional written communication skills

- Expert-level project management competencies

DESCRIPCIÓN AWS is looking for a Customer Research Manager to execute primary research and deliver insights and guidance to support strategic decision making. This position is full-time, based in Seattle.

This research manager will be tasked delivering senior marketing leadership the insights they need to understand customer needs and competitive landscape in order to inform marketing strategy.

The role will require raising the bar to ensure the highest standards are met across diverse research objectives and methodologies. This will require working proactively and collaboratively with stakeholders to define and execute research projects. This position will own a portfolio of awareness, perception and journey studies, as well as strategic ad-hoc research initiatives. We want a researcher who will champion customer and market insights in driving marketing strategy, working proactively to guide the organization on how best to leverage primary research.

The successful candidate will be a self-starter, with strong attention to detail, vocally self-critical, with an ability to work in a fast-paced, high-growth, and ever-changing environment. This role will need to assimilate data and hone in on key insights that drive business recommendations. She/he recognizes that the true measure of success is based on the business impact.

Key job responsibilities

- Design research instruments (surveys, discussion guides) and sampling techniques to gather data with the highest standards

- Analyze primary research results to foster insights and strategic guidance

- Effectively share insights to marketing leaders. Strong written and verbal communication skills are required

- Build and manage an ecosystem of research partners to support research initiatives

- Identify opportunities to combine disparate data sources to uncover new insight

- Distill and communicate complex insights and strategic guidance in written narratives

- Consult with diverse internal stakeholders on how to leverage research and maximize return on research investments

A day in the life

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Los Angeles, CA, USA | Seattle, WA, USA

- Expertise in business-to-business (B2B) and technology

- Experience in international research

- Experience in both client and vendor-side positions

- Analytical skills with experience in statistical modeling

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112,800/year in our lowest geographic market up to $186,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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