Analyst II, Implementation

Number of roles: 12

Job Responsibilities

Mid‑level implementation specialist (5–8 years experience) delivering FIS imaging and payments solutions across distributed capture, ATM, ImageCentre, DirectLink, and remittance platforms

Operates as both Project Manager and Technical Analyst on small projects; serves as Technical Analyst on larger multi‑product, cross‑functional engagements

Client‑facing role requiring strong communication, requirements gathering, and independent solutioning ability

Must work US business hours; after‑hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go‑live

Functional & Domain Knowledge

Strong financial industry and items processing domain knowledge across banking and payments

Merchant and mobile distributed capture workflows — understanding of end‑to‑end deposit lifecycle

ATM image deposit knowledge including capture, balancing, and exception handling

Image Cash Letter (ICL) processing; Duplicate Detection configuration and management

Familiarity with teller and distributed capture environments within banking institutions

Platform & Application Knowledge

CCX / FXD — merchant and mobile distributed capture platform; core competency across majority of profiles

DLM / DLC — distributed capture management and configuration (required for multi‑product profiles)

ATM Express — ATM image deposit processing and configuration knowledge

ImageCentre — installer, configuration, and training proficiency; Duplicate Detection knowledge

DirectLink — product‑to‑product migration experience; teller and distributed capture configuration

Voyager — implementation and support knowledge; Image Cash Letter (ICL) processing

Project & Client Management

Run small‑scope projects independently as both Project Manager and Technical Analyst

Serve as Technical Analyst on larger, multi‑product, cross‑functional implementation projects

Manage client expectations, scope, and escalations through go‑live and stabilisation phases

Lead client calls, training sessions, and on‑site go‑live and hypercare support

Ability to engage and coordinate other technical resources as needed during complex implementations

Technical Skills

Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support

Strong item processing knowledge spanning merchant capture, mobile capture, teller, distributed, and ATM image deposit channels

Deposit settlement and balancing knowledge across distributed capture environments

Sort pattern and logic knowledge; ability to review and configure client capture requirements

Requirements gathering, gap analysis, and technical solutioning; cross‑team collaboration

Product‑to‑product migration delivery; add‑on and work order technical project execution

Soft Skills & Work Requirements

Excellent written and verbal communication; strong training and documentation skills

Ability to review client requirements and relay to appropriate technical resources where needed

Attention to detail, independent judgment, and quality focus across all deliverables

Adaptability and resilience; ability to manage multiple priorities in deadline‑driven environments

Must be available to work US business hours (North America client base)

After‑hours and weekend availability required for minimum 2 weeks post go‑live per new client

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