Program Manager - Fleet Payments, Last Mile Payments_

Bellevue

Description

At Amazon, we're working to be the most customer-centric company on earth. We are constantly looking to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is investing heavily to innovate and provide best in class services in the Last Mile delivery space. The Last Mile Payments team is building the next generation of payments platform to ensure accurate and on time payments for all our delivery service partners across the Amazon ecosystem. The technology involved encompasses the full stack of software development. This includes customer facing applications for viewing and approving invoices, mobile features for viewing block level earnings, and internal app development to enable Operation partners to work efficiently for viewing and approving work, rates, and payments. This complex system consists of tens of services and dependencies across multiple orgs, and serves 20+ countries (and growing) each with their own unique invoicing, tax, and accounting requirements for localized compliance.

We are looking for an analytical, customer-focused, and technically-minded Program Manager who can support Fleet initiatives by implementing Fleet payment process automation to pay DSPs, 3PL Fleet Management companies, or service vendors, improve controllership, ensure on-time payment, and eliminate administrative work for our internal/external partners. This candidate will be solely responsible for enabling payment processes for Fleet initiatives within the Last Mile space.

This person will work independently under time constraints to meet deadlines. The program manager will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. Our Last Mile technology division builds software solutions that work across our vendors, delivery stations and carriers to optimize both time & cost of getting packages into the hands of our customers. This remains a fast-growing business, and our technical journey has only started. With rapid expansion into new geographies, unique delivery models for products ranging from Fresh groceries to big-screen TV’s, and growing number of shipments worldwide, we will need innovative solutions to scale our software to meet these opportunities.

Come join the team, have fun, work hard, and help us make history!

Key job responsibilities

• Manage full lifecycle of complex cross-functional Fleet programs with considerable impact across multiple organizations

• Work with Tax, Accounting, Finance, other program managers, and executive team to establish new fleet payment policies, processes, and automation of of new or existing processes.

• Development of the overall payment program strategy for Fleet Management initiatives, tactically driving teams in and outside of your organization to deliver

• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

• Develop and implement an audit process to improve controllership and compliance of Fleet Payment processes

• Partner with Fleet Vendors, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

• Engage WW Fleet and business units globally to share best practices and drive standardization

• Roll up your sleeves and do whatever is necessary;

About the team

The Last Mile Payments team is building the next generation self-billing-payments platform to ensure accurate and on time payments for all our delivery service partners across the Amazon ecosystem. The technology involved encompasses the full stack of software development. This includes customer facing applications for viewing and approving invoices, mobile features for viewing earnings, and internal app development to enable operation partners to work efficiently for viewing and approving work, rates, and payments. This complex system consists of tens of services and dependencies across multiple orgs, and serves 20+ countries each with their own unique invoicing, tax, and accounting requirements.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree

- 2 years of Experience in payments and accounting processes.

Preferred Qualifications

- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.