Outreach Case Manager

San Francisco, CA, United States

Description

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, rapid re-housing and eviction prevention services, employment and training, supportive housing, and legal benefits assistance for low-income, homeless and at-risk veterans in the San Francisco Bay Area. Swords to Plowshares promotes and protects the rights of veterans through advocacy, public education, and partnerships with local, state and national entities. Learn more about the work of Swords to Plowshares, and ways in which you can help, by visiting our website at: https://www.swords-to-plowshares.org/.

Job Title

Case Manager - SSVF Shallow Subsidy Team

Location

1060 Howard St., San Francisco, CA 94103

Employment Type

Full-time; non-exempt

Schedule

Monday - Friday; employee may choose working hours of 8:00 am - 4:00 pm or 9:00 -5:00pm

Summary

The Case Manager will work in collaboration with the SSVF program team and Drop-In program staff in finding appropriate permanent housing and/or eviction prevention interventions for veterans enrolled in the program. The Case Manager will provide case management to veteran households making the transition into permanent housing as well as those at risk of losing their permanent housing. Utilizing evidence-based best practices, the Case Manager will work with vulnerable veteran clients for up to two years while providing the support and case management services needed to ensure that they maintain housing over the two-year period and beyond.

Responsibilities

Perform intakes, assessments, and eligibility determination

Work with the veteran household to develop individualized housing stability plans

Refer and connect veteran clients with related supportive services

Monitor and track participants' progress in achieving their goals and objectives

Maintain a working understanding of the readjustment problems of veterans, Post Traumatic Stress Disorder, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues

Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures

Maintain timely and appropriate documentation including progress notes, housing stability plans, aftercare plans, and discharge summaries

Assist veteran households with money management and budgeting as needed

Assist veterans with establishing disability income and other benefits as needed

Participate in weekly client case conference meetings, weekly supervision with the SSVF Program Manager, and other meetings as required

Perform other related duties as required by the SSVF management staff

Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation

Requirements

Education

BA degree preferred in Behavioral Sciences; relevant experience may be substituted

Experience Minimum of one (1) years' experience working with "hard to serve" individuals, e.g., homeless, substance abusers, and persons with mental illness in areas of housing stabilization, placement, and retention

Translatable military experience and skills may be alternatively substituted

Qualifications Treat all clients and colleagues with dignity and respect

Computer literacy

Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Diversity, Equity, and Inclusion Initiative

Skills Basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues

Crisis intervention skills, including de-escalation and conflict resolution skills

Good written and communication skills

Excellent listening skills

Strong data entry skills

Ability to recognize relapse behavior

Ability to work both independently and as a member of a team

Working Conditions

Position may require prolonged walking, sitting, and repetitive hand movement using a computer keyboard in the performance of daily office activities

Salary & Benefits

The starting wage range for this Full Time, Non-Exempt position is $26.68 - $29.81 per hour. Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits: 100% Company Paid Medical and Dental for employees; there is a cost for Dependents

Agency paid Annual Medical Deductible via Navia Card

Acupuncture and Chiropractic program (Up to 30 sessions a year-paid by employer)

403(b) retirement plan with employer contribution after one year

17 vacation days in the first year, progressive afterwards

14 holidays each year

Supportive environment

Paid lunch hour

Access Perks

Rocket Lawyer

Annual education/training allowance

Diversity, Equity, and Inclusion Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued. We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.

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