Director of Administrative Services

Columbus, OH, United States

HVAC Director of Administrative Services-$75k-$90k

In 1984, Bill Guy founded Air Force One, a commercial HVAC company, in his hometown of Dublin, Ohio. Under the continued leadership of the Guy family, Air Force One has expanded our offerings and capabilities and grown to include 8 locations with a nationwide reach. While we continue to progress and improve, we have never forgotten our roots. We remain devoted to the same organizational values and vision upon which we were founded.

Air Force One has been named Top Workplace by Columbus CEO Magazine for the 4th year in a row in 2024!! This award is very special to us, as it is solely based on anonymous reviews from Air Force One associates. Our positive culture has led to an environment where your ideas are encouraged and welcomed. We believe in working hard but also enjoying your time away with an excellent work/life balance. From the beginning, we have dreamed of building a company unlike any other in the HVAC industry for both our employees and our customers. We are well on our way to achieving this dream!

As one team dedicated to personal ownership and service to others, we keep our core values at the root of everything we do:

INTEGRITY: promising unmatched honesty and reliability.

HUMILITY: thinking of others before yourself.

INTELLIGENCE: providing thoughtful and reasonable decisions.

HUNGER: striving to progress and improve.

COMPANY BENEFITS:

7 Paid Holidays

Paid Time Off

Additional 3 Paid Days Off available for Charitable work

Medical (including 3 company paid options)

Dental, Vision

Company Paid Short Term and Long Term Disability

Company Paid Life Insurance

401(k) with company match

Wellness Incentive Programs

Apparel Program

Associate Referral Program

POSITION SUMMARY:

The primary role of the Director of Administrative Services is to supervise administrative operations across three distinct regions. This includes but is not limited to managing customer service, dispatch operations, invoicing, end-of-month tasks, contract renewals and ensuring timely delivery of client commitments.

EDUCATION AND EXPERIENCE:

Minimum bachelor's degree or five to seven years of related work experience, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES & REGISTRATIONS:

Valid driver's license and clean driving record and background check.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Operational Leadership: Provide strategic direction to dispatch, ensuring the consistent surpassing of customer expectations and commitments. Oversee the daily management of the Service Coordinators, Billing Specialist and Account Coordinators.

Customer Relationship Management: Address customer complaints promptly, ensuring swift resolution to maintain enduring, positive relationships.

Project Coordination: Demonstrate adept leadership in efficiently coordinating multiple projects simultaneously.

Market Insight: Acquire a comprehensive understanding of the customer base and those customers' requirements. Establishes and maintains an in-depth knowledge of the industry and competitive practices as they relate to multiple markets.

Customer Engagement: Participate in various customer meetings, including customer care calls, sales meetings and PM/project turnover meetings, as needed.

Inter-Region Collaboration: Maintain proactive communication with other Regions, fostering positive and supportive relationships. Ensure that interactions with customers and team members are conducted with a focus on trust-building and efficient problem resolution.

Team Development: Provide training to associates in their job duties and company policies as required.

Collaboration with Leadership: Collaborate closely with the VP of Service Administration and VP of Operations to ensure the smooth execution of daily operations.

Process Improvement: Drive monthly, quarterly, and annual process enhancements to optimize operational efficiency.

Month-End Management: Oversee the Month-End reporting process and ensure the accurate and timely submission of month-end documentation to the Support Group.

Financial Analysis: Analyze profitability reports for use during Scoreboard Meetings, including monthly status reports on Maintenance and Service margins for the Service Managers and VP of Operations. Identify areas requiring corrective action or response.

Recruitment: Participate in recruiting, interviewing, and selecting new associates.

Facility Management: Maintain a professional and well-maintained office environment that reflects and enhances the company's culture, ensuring safety and security.

Workplace Morale: Advocate for Rapid Improvement Plans, associate surveys, and morale-boosting activities to create an exceptional workplace.

Associate Engagement: Organize associate functions to express appreciation for their hard work, fostering Air Force One as a Best Place to Work.

Team Communication: Facilitates weekly/bi-weekly individual or team touch bases, fostering effective relationships within and outside the team.

Additional Responsibilities: Undertake other duties as assigned to contribute to the overall success of the organization.

If you would like to hear more about why we are one of the Top Places to work, apply today!

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