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Potential Inc
, PA, United States
Become a key player in Potential Inc.'s team of professionals serving individuals with Autism! Potential's Director of Donor Relations , a newly created leadership position, reports directly to the CEO to whom the Director of Donor Relations will be a strong partner. This person will be responsible for b uilding and managing a major gifts fundra
Job Source: Potential IncAqua America, Inc
Rosemont, PA, United States
Aqua America, Inc Director Investor Relations Bryn Mawr , Pennsylvania Apply Now Reference #: R3776delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the (water and wastewater services) and the and (natural gas) brands, Essential serves approximately 5.5
Job Source: Aqua America, IncAsplundh Tree Expert Co.
Willow Grove, PA, United States
The Director of Labor Relations reports to Vice President, Labor Relations, with responsibility for strategic labor relations matters. The job is for an experienced professional who has a passion for labor relations, and who likes working in a fast-paced, growth-oriented business environment which presents daily challenges on labor relations issues
Job Source: Asplundh Tree Expert Co.Wendy Phung - Allstate Insurance
Philadelphia, PA, United States
Benefits/Perks: Paid time off (vacation and/or sick days) Growth potential Salary plus commission/bonus Flexible hours License reimbursement Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you! Respons
Job Source: Wendy Phung - Allstate InsuranceAramark
Philadelphia, PA, United States
Job Description The Labor Relations Director is responsible for all labor relations matters and related employee relations matters in his or her designated area. This role will be the chief spokesperson in labor negotiations and will have primary responsibility for labor contract administration. This includes planning for, negotiating and implemen
Job Source: AramarkAramark Corporation
Philadelphia, PA, United States
Whether virtual or in-person, we'd love to see you at one of our upcoming hiring events for hourly positions. With open membership policies, our Employee Resource Groups create safe spaces for diverse community members and their allies to learn from each other, grow together, and pursue a better society for all. Be the first to get the latest updat
Job Source: Aramark Corporationtuhs
Philadelphia, PA, United States
Description:Oversees the day to day operations of the labor relations function of the HR department for TUH and TASB. Provides consultation and collaboration on a wide variety of HR issues, providing feedback and linkage to the Human Capital Service departments as well as their site's senior leadership team. This position also functions as a busi
Job Source: tuhsTemple University Health System, Inc.
Philadelphia, PA, United States
Job Description - Director Employee & Labor Relations (236043) Director Employee & Labor Relations - ( 236043 ) Oversees the day to day operations of the labor relations function of the HR department for TUH and TASB. Provides consultation and collaboration on a wide variety of HR issues, providing feedback and linkage to the Human Capital Serv
Job Source: Temple University Health System, Inc., PA, United States
Description: Company Profile:
Interstate Premier Facilities Services is a prominent provider of comprehensive facility management solutions. We're in search of a skilled and strategic-minded individual to fill the role of Director of Field Support. This position offers an exceptional opportunity to play a pivotal role in enhancing client satisfaction and driving the success of our field operations. If you're a dynamic leader with a knack for client relationship management and team collaboration, we encourage you to apply and become an integral part of our team.
Job Title: Director of Field Support
Schedule: Monday Through Friday : 8:30am to 5:00PM
Job Description:
We are seeking a dynamic and strategic-minded individual to join our team as a Director of Field Support in our Home Office. This individual excels at customer service and developing customer relationships. This key position will be responsible for overseeing an internal team of Field Support Partners that collaborate closely with Field Directors, Regional Directors, and Operations Managers to ensure effective management of our clients. In this role, you will play a pivotal part in enhancing client satisfaction and driving the success of our field operations through effective partnership and collaboration.
Key Responsibilities:
Work closely with field teams to understand their needs, challenges, and client interactions, serving as a strategic partner in enhancing client satisfaction.
Build and nurture strong relationships with clients, understand their expectations, and work collaboratively with field teams to meet and exceed client needs.
Provide strategic guidance and advice to field teams on client management strategies, communication approaches, and problem-solving techniques to ensure optimal client satisfaction.
Coordinate resources such as technical expertise, tools, and support services to assist field teams in delivering high-quality solutions and services to clients.
Assist field teams in addressing client concerns, resolving issues, and implementing corrective actions to maintain positive client relationships and satisfaction.
Facilitate the collection of client feedback and insights from field operations, analyze data to identify trends and areas for improvement, and implement strategies to enhance overall client satisfaction.
Support the training and development needs of field teams by identifying skill gaps, recommending training programs, and providing resources to enhance client-facing capabilities.
Provide oversight and guidance on quality assurance processes to ensure that field operations align with client expectations, organizational standards, and industry regulations.
Collaborate with field teams to identify and mitigate potential risks to client satisfaction, proactively addressing issues and implementing preventive measures to maintain client trust and confidence.
Lead continuous improvement initiatives aimed at enhancing client satisfaction, streamlining processes, and optimizing resource allocation to achieve positive outcomes for both clients and the organization.
Analyze data trends and performance metrics to identify areas of strength and opportunities for improvement. Key Performance Indicators (KPIs) to track may include:
o Client satisfaction scores
o Client retention rates
o Contract renewal rates
o Number of site visits conducted
o Sales of additional services
o Staffing level rates
Ensure the full utilization of Customer Relationship Management (CRM) tools to track client interactions, manage communication, and streamline processes for improved efficiency and effectiveness.
Requirements: Qualifications:
Bachelor's degree in business administration, management, or a related field (Master's degree preferred).
Minimum of 10 years of experience in client management, field support, or a related field.
Proven experience in client relationship management.
Strong leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Ability to thrive in a fast-paced and dynamic environment.
The ideal candidate must be able to pass a criminal background check, be authorized to work in the US, and have reliable transportation.
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Note: The above job description is a general overview of the responsibilities and qualifications associated with this position. It may be subject to modifications and additional duties based on the needs of the company.
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Director of Customer Relations jobs in , PA, United States
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