Program Director

Memphis, TN, United States

Job Description

Position Summary:

The Program Director works closely with the Senior Director to resolve complex issues and execute the strategies and plans developed with the Senior Director. The Program Director is responsible for specifying, implementing, and continuously improving robust and efficient business processes that will provide excellent customer service and deliver positive outcomes. The Program Director is responsible for the total oversight and management of Fedcap's EAEI program. The Program Director ensures that all contractual goals are met or exceeded and provides direct supervision to supervisors, staff, and subcontracted NGO Service Providers.

Fedcap Inc is excited to play an integral part in the transformation of Tennessee's economic absentee employment services initiative in its role as the Services Delivery Coordinator for the Western service area spanning Chester, Crockett, Dyer, Fayette, Gibson, Hardeman, Haywood, Lauderdale, Madison, McNairy, Shelby, and Tipton counties. Fedcap Inc employees will work in partnership with service partners focused on providing tailored support for unemployed people - including those with a disability (physical, mental, developmental, or acquired), substance abuse disorder, criminal history, health complaint, or vocational deficit - on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.

Essential Job Functions:

Provide total oversight and management to staff and subcontract NGO Service providers with duties including case management, resource coordination, work readiness, job development, quality of services and KPI achievement.

Ensure each department meets monthly/quarterly/yearly contractual goals; develop continuous process improvement plan and/or corrective action plans to reflect necessary contractual goal achievement progression.

Develops and implements operational systems and procedures for participant flow, outcomes tracking, program evaluation, use of space, supplies, etc.

Partners with internal and external stakeholders and partners to leverage services through direct referral and on-site presentations.

Monitors program outcomes, progress towards goals, and department specific outcomes; conducts program and department evaluation.

Develops program materials and reports for senior leadership and program funders.

Motivate staff, establish, and maintain a high energy, highly accountable, team approach to getting site work completed in a timely manner and in an atmosphere that is stimulating and allows for continued growth and development.

Manage the design and implementation of staff training to improve program performance and operational efficiencies.

Develop and maintain a sufficient Circle of Support network of external Providers (including Secondary Service Providers, District Agency Providers, Employers, Schools, and Community Providers) to ensure participants have the resources to make meaningful progress toward employment.

Ensure that staff and program components deliver quality services to facility participants in accordance with overall program objectives through regular supervisions, meetings, trainings, and other coaching methods.

Responsible for ensuring staff is conducting outreach to referred participants, engaging participants in Provider activities, and re-engaging those participants who start to participate and subsequently disengage.

Audit service plans, case notes, workshop facilitation and other staff work to ensure services and documentation of services are supporting Customers to overcome barriers to program engagement and participation, and that goals are being achieved.

Observe all policies and procedures and attend all required training and certifications as scheduled.

Diligently verify and report all aspects of participants milestone achievements to DHS through structured reports as well as collection of success stories.

Represents the agency and program to senior leadership, program funders, and community partners.

Conduct staff evaluations and provides staff development.

Be knowledgeable about and abide by Fedcap policies and procedures, including accurate and timely updating and submission of all spreadsheets, reports, and paperwork.

Performs other related duties/projects as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS

Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Education and Experience:

Bachelor's Degree in Nonprofit Management, Social Work, Psychology, Education, or a related field required.

Minimum five years management experience working with the economically disadvantaged, homeless, welfare recipients and other disadvantaged populations, at least three in a supervisory role.

Experience in meeting contractual goals and performance milestones.

Experience in developing and implementing workforce development and/or educational initiatives.

Knowledge, Skills and Abilities:

Demonstrated ability to lead a large team to meet department and program goals.

Knowledge of workforce development/adult education practices and their implementation

Ability to skillfully navigate web-based systems, spreadsheets, and other Microsoft Office programs.

Ability to manage and develop a large and diverse staff.

Ability to meet deadlines, juggle multiple priorities, and excel in a team environment.

Ability to develop community resources and partnerships.

Excellent writing and presentation skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. On a rotating basis, one evening and/or one weekend day is required. Role primary is based in the office, with some community, local, remote work being required.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

About Us

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.

Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.

Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.

Fedcap, Inc. launched as part of The Fedcap Group in 2018.

Website: https://fedcapinc.org/

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