Commercial Banking Client Service I_

Chicago

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (ibc.com/en/about-cibc.html)

**JOB PURPOSE**

The Client Specialist primary purpose is to ensure objectives related to client service and support with CIBC’s internal portfolio management are met through servicing an assigned portfolio. Through client outreach and working with Commercial or CRE Relationship Managers (RM’s) and Portfolio Managers, the Client Services team is an important resource to ensuring client satisfaction and speedy resolution of client requests and transactions.

**KEY ACCOUNTABILITIES / RESPONSIBILITIES**

+ Responsible for outstanding customer service and managing client relationships

+ Responsible for timely and accurate processing of daily client requests (i.e., wires, cashier’s checks, internal transfers, account maintenance changes, etc.)

+ Responsible for the validation, review and obtaining approval within authority of day-to-day transactions for clients within RM’s portfolio (i.e., loan advances, etc.)

+ Support RMs by providing assistance with loan and deposit portfolios (i.e., reviewing transactions, providing accurate account information, daily decisioning of overdrafts, etc.)

+ Act as a liaison between the client and the RM’s/operations/other supporting groups in the organization

+ Responsible for managing and maintaining complete and accurate client information in internal databases

+ Provide a superior level of customer service to clients by facilitating the resolution of loan or deposit issues

+ Maintain current knowledge of commercial Bank products, pricing, policy and procedures.

+ Providing product and service information to clients

+ Work with Governance & Controls teams (1Bs) to capture, escalate, review, and report on instances of fraud as defined by the Fraud Management Operating Model

+ Deter/detect/escalate unusual transactions or situations to US AML

**CROSS-FUNCTIONAL RELATIONSHIPS**

+ Maintain strong partnership with other business functions/units (i.e., Loan Services, TI&I, Treasury Management, AML, Legal, Operational Risk Management, Fraud Investigations, etc.)

**RISK & COMPLIANCE**

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

+ Follow all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls

+ At all times act in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals

+ Understand and follow the qualitative and quantitative components of our Risk Appetite Statements

+ Complete all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings

+ Escalate matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls

+ Speak up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders

+ Escalate matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

**AUTHORITIES/DECISION RIGHTS**

+ _As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness._

**KNOWLEDGE AND SKILLS**

**Qualifications:**

+ 1-3 years Banking work experience, preferably in both loan and deposit areas

+ Strong oral and written communication skills

+ Excellent customer service skills

+ Must be well organized and have a good follow-up system and attention to detail

+ Microsoft Office proficiency required (advanced skills in Excel desired, not required)

+ Strong organization skills and ability to simultaneously handle multiple requests/transactions and being comfortable with fast pace work environment

+ Ability to work well in a team environment

+ Experience using Metavante and ACBS Loan Origination Systems desired, not required

+ Bachelor’s degree desired, not required

**WORKING CONDITIONS**

+ _This role operates within a normal office environment with little exposure to adverse working conditions._

**WHO YOU ARE**

+ **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

+ **You’re goal oriented.** You’re motivated by accomplishing your goals and delivering your best to make a difference.

+ **You engage with your heart and mind** . You care about people and understand different perspectives. You listen and learn from the experiences of others.

+ **You know that details matter.** You notice things that others don't. Your critical thinking skills help to inform your decision making.

+ **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability.

**What CIBC Offers**

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

**What you need to know**

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

**Job Location**

IL-120 S LaSalle St

**Employment Type**

Regular

**Weekly Hours**

40

**Skills**

Analytical Thinking, Client Relationship Management, Communication, Customer Experience (CX), Multitasking, Product Knowledge, Team Organization, Teamwork, Transaction Banking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.