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AlphaGraphics
Chicago, IL, United States
BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make
Job Source: AlphaGraphicsSeaboard Marine
Chicago, IL, United States
**Job Title:** Customer Service Representative **Department:** Chicago Office **Location:** Office Name: Seaboard Marine - Chicago Address: 10 E 22nd Street City: Chicago-IL Postal Code: 60148 Country: US **Description:** **POSITION SUMMARY:** Provides guidance to customers and general information pertaining to requirements for exports to the count
Job Source: Seaboard MarineSam's Club
Burbank, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Elmwood Park, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubUhaul
Chicago, IL, United States
Location: 4705 W 47th St, Chicago, Illinois 60632 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exc
Job Source: UhaulCircle K Stores, Inc.
Westmont, IL, United States
Store 4706820: 609 N Cass Ave, Westmont, Illinois 60559 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service
Job Source: Circle K Stores, Inc.Regal Rexnord
Downers Grove, IL, United States
Position: Customer Service Representative Location: Downers Grove, Ilinois Reports To: Customer Care Director Brief Description Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry,
Job Source: Regal RexnordTEKsystems
Winnetka, IL, United States
Description: Provide basic customer support to customers within the value added business line - Order entry from 2 external portals, one being Amazon.com order fulfillment - Provide basic support to business unit leaders - Communicate with customer service and billing to ensure service and payment execution - Use Microsoft Excel for basic data ent
Job Source: TEKsystemsChicago, IL, United States
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsChicago, IL posted onPosted 2 Days Ago job requisition idR17460 **The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
Customer Service RepresentativeIF YOU CARE, THERES A PLACE FOR YOU HERE
For a career path that is both challenging and rewarding, join Sedgwicks talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
**PRIMARY PURPOSE****:** To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
* Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
* Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
* Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system.
* Assigns new claims to the appropriate claims handler.
* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
* Attendance during scheduled work hours is required.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
* Performs other duties as assigned.
* Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required. College courses preferred
**Experience**
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
**Skills & Knowledge**
* Knowledge of medical terminology
* Understanding of claims management
* Excellent oral and written communication skills
* PC literate, including Microsoft Office products
* Strong organizational skills
* Good interpersonal skills
* Ability to multi task in fast paced environment
* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
* Ability to work in a team environment and/or independently
* Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental****:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
location2 Locations time typeFull time posted onPosted 4 Days Ago
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Email Alert for Customer Service Representative jobs in Chicago, IL, United States
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