Technical Engagement Manager (Remote)

Chicago, IL, United States

As Vendavo expands into new product and market segments, we are looking for a highly skilled Technical Engagement Manager who will serve as the single point of contact for our clients regarding technical issues post implementation. You will play a critical role in collaborating with cross-functional client and internal teams to provide best-in-class technical support and efficient project delivery, while maintaining strong client relationships. You are as comfortable speaking with technical resources as you are with non-technical end-users and executive leadership. You have a technical background but also experience working with customers and understand the core activities related to customer success management. You are a project manager and can juggle multiple projects at the same time.

THE OPPORTUNITY Serve as a single point of contact for assigned clients related to technical activities post implementation, act as the voice of the customer within Vendavo, and serve as the escalation point for customer technical issues

Work with client to prioritize and deliver open items including upgrades, enhancements, and other technical roadmap items

Actively manage the client's backlog to ensure consistent progression through the Customer Operations organization including planning resources, monitoring progress, triaging issues, and managing escalations

Lead client communications, providing client with project documentation and regular updates on the status of technical activities

Understand the client's technical landscape in order to provide customer specific technical direction to internal Customer Operations teams

Monitor and manage the commercial aspects of the client's contract

Lead the successful execution of technical post go-live projects from initiation to completion, including all aspects of project management: planning, execution, monitoring, risk, status reporting and budgeting.

Foster cross-functional collaboration with both internal and external teams to ensure optimal system performance and stability.

Serve as a crucial escalation point for client technical issues and risks, collaborating closely with client and internal teams for swift and efficient resolution of incidents.

THE SKILL SET Bachelor's or Master's degree or equivalent in Computer Science, Management Information Systems, Information Technologies or related field

Knowledge and experience working with enterprise software, cloud architecture, and SaaS products

Experience in integration and data exchange between software systems

Experience delivering solutions and supporting fortune 500 global customers

Strong verbal and written communication skills

Strong soft skills negotiating project deliverables and timelines

Ability to build trusted partnerships with executives and project teams, both internal and external

Working knowledge of Software Implementation Methodologies

Experience with Agile methodologies

Knowledge of Project Management Software Tools, such as Smartsheets and JIRA

Pricing experience not required, but desirable

Potential for travel, less than 20%

Ability to manage multiple initiatives simultaneously

THE BENEFITS Flexibility to work from home or in the office, depending on what works best for you

Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge

4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday

16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work

$110 a month to cover your cell phone and internet expenses

High-end laptop (Dell XPS or Mac)

Competitive pay and bonus/commission

Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)

401k plan with a 3% employer non-election contribution

The national minimum salary is $86,500 a year + bonus and benefits. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

THE VENDAVO STORY Vendavo partners with the world's leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors like Ford, Avnet, and Medtronic to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.

OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.

OUR FUNDING We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.

OUR CULTURE & YOU We collaborate with our customers unlike any others in our industry. Anchored in our values (Honor Our Commitments, Results Matter, Easy and Enjoyable, Innovative Wisdom, and Celebration of Community), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.

Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you're part of a company that's committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.

California residents applying for positions at Vendavo can see our privacy policy here.

OUR TEAM IS GROWING. YOU WILL TOO.