Assc Implementation Engineer

Newark, CA, United States

Experience Level: Experienced Hire

Categories:

Product Development

Location(s):

7575 Gateway Blvd., Suite 300, Newark, California, 94560, US

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

The Software Support team is part of MOODY’S Insurance operating unit’s Customer Success organization, and we provide customers with Follow the Sun support with roles based in Europe, Asia-Pacific, and the Americas. We are a dedicated and fun group of individuals who work smart so we can enjoy a good work-life balance. Our team members come from all different backgrounds (education, geography, previous professional experience, etc.), and we use this to our advantage.

We are not a typical "Call Center" or "Help Desk" group; rather, our work enables our customers to utilize the MOODY’S Insurance product suite efficiently and effectively in their workflows by providing service excellence while serving as the face of MOODY’S for many of our customers. If you enjoy a challenge and are looking to constantly develop yourself in an exciting and dynamic business, then this role is for you.

Responsibilities:

Provide external and internal customers with best-in-class software support across the MOODY’S Insurance suite of product offerings following established team SOPs and Best Practices

Acknowledge, manage, and bring to resolution customer inquiries of standard complexity, escalating cases as necessary to meet MOODY’S standards of execution excellence

Working with and learning from senior colleagues, develop broad knowledge of MOODY’S product offerings; hone effective research and technical troubleshooting skills as well as the ability to make pragmatic troubleshooting decisions based on the information at hand

Learn about MOODY’S as an organization and over time come to possess an understanding of the customers we serve and their business (i.e. objectives, challenges, work processes, economic environment, etc.) to better support/resolve their inquiries

Qualifications:

Undergraduate/first-level STEM degree (e.g., Bachelor’s) or graduate/second-level degree (e.g. MBA, Master’s) with an emphasis in computer science, IT, or another software related domain

At least one year of relevant business experience. Possess effective time management, communication (written and verbal), and troubleshooting skill sets

Ability to think critically and make pragmatic troubleshooting decisions.

Experience with Cloud-based SaaS technologies, RESTful APIs, and/or their support is especially advantageous

Be self-driven and able to perform well within cross-functional, multi-organizational, and virtual teams

Demonstrated competence in managing difficult conversations and situations with customers, ensuring to keep key stakeholders involved and escalate situations internally, as appropriate.

Experience in supporting business applications, systems administration, and relational database management troubleshooting

Experience with Windows Server, HPC, and SQL system administration/troubleshooting is advantageous

Experience with Client/Server or n-Tier software architectures and their associated limitation/requirements is advantageous

Experience working with customers in the Insurance or Reinsurance markets (including Brokers) or supporting business applications in these markets is desirable

For US-based roles only: the anticipated hiring base salary range for this position is $83,300.00 - $120,650.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role may be eligible for a completion bonus. Moody’s also offers insurance and a discounted employee stock purchase plan for limited duration employees.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

#J-18808-Ljbffr