Credit/Collections Analyst

Westford, MA, United States

Posted Thursday, April 18, 2024 at 4:00 AM

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.

We are the leader in science-based technology which elevates the standard of care for consumers.

We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.

We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.

We put our people first and believe personal development drives business development.

We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Responsible for providing analysis of customers’ financial status for proper evaluation of risk and establishment of credit limits. Will review all orders on credit hold to determine collectability with in assigned portfolio. Monitor and communicate credit concerns to management along with making credit approval recommendations on new accounts. Direct interaction with customers, sales, and order management to ensure orders are released and collected . Internal collaboration with Sales Administration and Customer Service to resolve any account issues. Work closely with external business partners (Leasing/Finance Company) to ensure capital equipment orders are timely paid. Determine placement of customer accounts with external collection agency. Manage weekly AR reviews for accuracy and real time. Applies professional experiences with company policies and procedures to resolve additional issues in varied and imaginative ways. This role will require both month and quarter end coverage to support the business revenue schedule.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

Responsible for reconciling and recovering delinquents Accounts Receivables, including government agencies, and Canada account portfolios.

Work closely with Tax Dept to resolve open deductions and ensure accurate billings.

Analyze accounts to recommend/establish customer credit limits and payment terms.

Document collections activity.

Communicate hold status and the factors behind specific decisions to all levels of Sales Management.

Provide monthly/quarterly review of significant delinquent accounts to management.

Monitor credit holds and release pending orders, as needed.

Negotiate payment plans and document the plan with a promissory note when possible.

Propose write-offs of doubtful accounts receivable.

Provide support during internal and external audits.

Utilize Experian credit reports to determine collectability of Capital Orders in accordance with Revenue Recognition guidelines ASC 606.

Review and ensure accounting and documentation conforms to processes, which support quality standards established for all methods and products.

Monitor and ensure both compliance with and documentation of compliance with Cynosure’s policies and procedures as outlined in various Company policies, including the Global Approval Authority Matrix and other mandatory policies pursuant to one’s job description.

Embody and live our company values.

Qualifications

Education

☐ Education and experience combination:

☒ Bachelor’s degree is equivalent to three (3) years of experience

Experience

☒ 2 to 5 years relevant experience

Specific Related Experience: Collections experience

Skills

Possess strong discretionary judgment.

Strong ability to communicate effectively to internal and external stakeholders.

Strong organization and communication skills.

Detail oriented with strong analytical and problem-solving skills.

Hands-on working knowledge of Excel and Word.

Ability to multi-task and work as a team player to improve processes with minimal supervision.

Microsoft Office experience (Word, Excel, Outlook), and general computing skills

Strong interpersonal skills a must.

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran

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