UX Designer Lead, Managing Consultant

Atlanta, GA, United States

Job Family

Digital Consulting

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

User Experience (UX)/User Interface (UI) Managing Consultants are instrumental in creating impactful digital experiences and products for our commercial and public sector clients. They advise our clients on user experience, user interface design, and customer engagement strategy. User Interface Designers lead client engagements through end-to-end design and development of digital products, including websites, applications, and other interactive touchpoints. Depending on the specific project and client need, designers may be asked to work in a diverse set of focus areas, including customer experience, human-centered design, user experience design, user interface design, change management, requirements management, and/or project management. Designers are also expected to provide strategic consultative support to client engagements, including business analysis, communication planning, stakeholder engagement, strategic planning, process improvement, and performance management to deliver top-notch products.

Managing Consultants also serve as Managers in the practice and are directly responsible for managing 2-3 consultants, leading practice initiatives (such as team building, all hands meetings, onboarding of new team members, and recruiting), and actively lead business development activities through proposal writing, sales meetings, and pipeline management.

Candidates will be evaluated on their experience and ability to delivery on client projects and on core consulting skills, including:

Client Delivery

Ability to identify and develop solutions to meet client needs

Ability to build solid relationships and become a trusted advisor to clients

Maintains awareness of client environment, culture, challenges, and areas for improvement

Maintains external environmental awareness of legislation, regulations, and policies that may impact the client

Demonstrates flexibility in prioritizing and completing tasks

Core Consulting Skills

Ability to structure and develop quality client deliverables

Demonstrate a depth of analysis and critical thinking

Demonstrates ability to leverage and tailor various industry methodologies and frameworks to the needs of clients

Experience participating in business development opportunities and pursuits

Exemplify Professionalism & Teamwork

Understand firm capabilities and solutions

Lead with quality, including creating high quality work products and deliverables

Provide guidance and feedback to team members

What You Will Do

Conduct user experience research (UX) (35%)

Define, lead, and manage workstreams as part of a larger engagement

Develop work products from start to finish (from brainstorming and framework development to final edits and end-product) based on client requirements

Lead user research, using quantitative and qualitative methods

Lead User Interface design, with a direct focus on designing websites and other digital products for a large federal client (35%)

Create and refine wireframes, mockups, and prototypes

Lead usability testing through interviews, surveys, card sorting, and other techniques

Understand and communicate user accessibility concepts and best practices

Utilize style guides and components to design multiple iterations of potential webpages and other digital designs for client input and collaboration

Develop impactful visualizations, presentations, and client briefs

Support Client Engagement & Consulting Activities (20%)

Provide consultative input and guidance for both design-related and non-design-related topics by learning about client specific subject matter and applying it to work

Participate in requirements elicitation and elaboration, providing an experience design point of view and recommendations

Develop trusted relationships with clients

Develop communications for internal and external client stakeholders

Provide weekly status updates on project progress to project manager and/or client

Support team and firm growth (10%)

Support business development activities, including creating marketing collateral, writing and reviewing proposals, and participating in sales meetings as subject matter experts (SME)

Write thought leadership, including white papers and research briefs on a variety of topics

Present solutions to both internal and external stakeholders to build individual network and increase opportunities to grow business by expanding capabilities for specific practice areas

What You Will Need

US Citizenship is contractually required for this role

US equivalent Bachelor’s degree (4 year college degree)

Selected Candidate must be able to work in a hybrid environment

8+ years of direct user experience/user interface design experience (UX/UI), Human Centered Design, or Human Factors Engineering (HFE) with a strong, publicly available design portfolio

Strong, demonstrable experience conducting design work with the Federal Government or experience working with commercial clients in a highly regulated industry such as Health Care, Financial Services, Life Sciences, or Energy/Utilities

Knowledge of design concepts, including journey mapping, interviewing, and digital design

Experience developing presentations, creating storyboards, managing project plans, conducting research, and making recommendations for process improvement

Demonstrate flexibility in prioritizing and completing tasks

Advanced Experience with user interface design & prototyping software, such as Figma, Mural, , and InVision

Professional Skills: Demonstrated critical thinking, attention to detail, comfort with ambiguity and unstructured situations, and strong communication skills

This is an exempt level role that may require more than 40 hours of work per week

Ability to obtain a minimum of Public trust security clearance

Ability to travel up to 20%, if required as part of client engagement

What Would Be Nice To Have

Experience working on technical or software development projects and/or experience in a consulting environment.

Experience with Jira and requirements management

Professional Certifications in User Experience Design, Human Centered Design, or Design Thinking

Certified Scrum Master (CSM) or other Agile certifications (PMP, PMI-ACP, SAFe)

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave

401(k) Retirement Plan

Group Term Life and Travel Assistance

Voluntary Life and AD&D Insurance

Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

Transit and Parking Commuter Benefits

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Care.com annual membership

Employee Assistance Program

Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

#J-18808-Ljbffr