Customer Service and Sales Front Desk at Upscale Children's Salon
Southlake, TX, United States
Benefits:
401(k)
401(k) matching
Paid time off
Do you love people and good vibes? Do you thrive in high energy environments? Great at helping people? Like to work with a team to reach sales goals? Keep reading...
We are looking for day-makers! If you have an outgoing personality, great customer service and sales skills, the ability to work in a fast-paced environment, outstanding time management skills, and of course people skills - we want to talk to you.
The Customer Service Sales Team Member provides exceptional service to our clients every time they visit. Beyond hospitality and customer service, the Customer Service Sales Team Member also supports the smooth running of salon operations and helps manage the flow from open to close. Check clients in and out, book appointments, sell retail, accurate record keeping of clients, resolve client issues, upbeat positive vibes, create fun!
RESPONSIBILITIES Provide a high level of customer service to customers
Reach daily, weekly, sales goals
Resolve any Customer Service issues that arises with professionalism and aligned with the company's values
Provide support to hairstylists
Assist salon management in daily tasks
Facilitate successful appointment check-in process including seating and communicating with stylists at check in
Book new appointments
Be proactive, helpful and efficient
Be a team player and promote camaraderie
Promote and maintain the Sharkey's Cuts for Kids brand aesthetic, atmosphere and culture
QUALIFICATIONS Prior customer service experience
Prior Sales experience
Prior scheduling experience
Prior experience managing a team a plus
Actively participate in sales and customer service feedback to meet sales bonus and team bonuses
Outstanding customer service and problem-solving skills
Exceptional communication skills and ability to work with a wide range of personalities
Friendly and professional phone and email etiquette
Experience with basic word processing and spreadsheets a plus
Experience with Salon Ultimate software a plus but not necessary
Salon experienced preferred
SCHEDULE & AVAILABILITY Full time
Weekend Availability
Flexible schedule
Compensation: $14.00 - $16.00 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sharkey's Cuts for Kids Corporate.