Warehouse Associate

Job Description

Warehouse Associate is responsible for overseeing daily inventory control operations within the warehouse and supervising inventory team members to ensure accuracy, organization, and efficiency. This role ensures that all inventory activities are conducted in compliance with company policies and standard operating procedures, supporting both operational performance and client satisfaction. The warehouse associate collaborates closely with the Operations Manager and cross‑functional teams to identify process improvements and maintain best practices in inventory management.

Core Responsibilities & Duties

• Perform daily cycle count tasks with the inventory team.
• Identify priority areas for cycle counts and ensure completion in a timely manner.
• Investigate major inventory discrepancies and work to resolve them.
• Perform and approve inventory adjustments in warehouse systems to ensure record accuracy.
• Oversee labeling, storage, and organization of inventory within all warehouse locations.
• Ensure the inventory control area and storage zones remain clean, organized, and compliant with safety standards.
• Manage and report key performance indicators (KPIs) related to inventory accuracy and performance.
• Support third‑party audits and client‑requested cycle counts or physical inventories.
• Collaborate with Customer Service and the Inventory Operations Manager on discrepancy reporting and resolution.
• Ensure adherence to established SOPs and role expectations.
• Review material movements and transactions to identify process improvement opportunities.
• Assist with client Quality Control (QC) requests according to established procedures.
• Manage the internal picking error log and coordinate restocking of returned inventory.
• Ensure all inventory control staff follow company policies, procedures, and safety regulations.
• Report accidents or injuries immediately to management and HR with proper documentation.
• Submit Time & Attendance records accurately and on time.
• Promote respectful communication, teamwork, and professionalism within the department.
• Other duties as assigned.

Qualifications

• Minimum of 3 years of experience in inventory control or warehouse operations.
• Proven experience with cycle counting, reconciliations, and variance resolution.
• Proficiency in Microsoft Office 365 (Excel, Outlook, Word).
• Experience with Warehouse Management Systems (WMS).
• Strong understanding of inventory processes, metrics, and reporting.
• Excellent verbal and written communication skills.
• Ability to train, coach, and lead team members effectively.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Must be flexible with scheduling and available to work overtime as business needs dictate.
• Ability to lift up to 50 lbs. and work on feet for extended periods in a fast‑paced environment.

Skills

• Detail‑oriented with strong analytical and problem‑solving abilities.
• Effective leadership and team‑building skills.
• Strong customer service and interpersonal communication skills.
• Ability to multitask and prioritize in a fast‑paced, metric‑driven environment.
• Commitment to safety, accuracy, and operational excellence.
• Self‑starter with initiative and accountability.

Equal Opportunity Employer

Forward Air is an Equal Opportunity Employer.

Benefits

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity‑based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On‑demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation‑driven, solutions‑first environment full of "can do" attitude and "will do" work ethic.