Executive Director ~ Memory Care Community

San Jose, CA, United States

Executive Director

Fulltime - Salary

Pay Range: $140,000.00 + bonuses

Exempt

Make a difference by providing great care and love for our treasured residents!

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes, and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.

JOB SUMMARY

The Executive Director shall lead through vision and values while overseeing all day-to-day operations of the community. This includes leading team member relations, resident and family services and communication, resident well-being, vibrant resident activities, quality assurance, financial management, regulatory compliance, and all other aspects of community operations.

BENEFITS

Health Insurance offerings such as medical, dental, and vision insurance

Other Insurance offerings such as life, disability, accident, and critical illness insurance

401k plan with matching

HSA options

Employee assistance programs

Paid sick, vacation and birthday!

Career development programs and opportunity for advancement

Charitable and philanthropic opportunities

Tuition Reimbursement

Free shift meal!

POSITIONOVERVIEW

Run the operations of the business as if it were your own. Must have a high business acumen and understand the overall operations of every department.

Recruit, train and hire department managers to supervise the daily operations of the major departments and consult with them as needed. This includes the ability to hire, discipline, and terminate department team members, schedule and staff department teams, ascertain quality of performance, and lead inter-departmental relationships.

Must be approachable, fair-minded and communicate with clarity while showing confidence and enthusiasm.

Must be able to maintain composure during stressful and emergent situations.

Will support your department head team in their respective roles by partnering with them as needed to ensure that the overall department runs efficiently and to MorningStar standards

Act in the best interest of the community being a good steward, driving for results, rallying the team members to achieve goals and promoting disciplined analysis of projects and problems.

Act as a Serving Leader, always. At MorningStar, the servant-leader shares power puts the needs of others first and helps team members develop and perform as highly as possible.

Act as a leader of the sales culture in the community in collaboration and partnership with the Sales and Marketing Director.

Prepare and submit required reports as required by the company.

Represent the community with federal, state and local government and private agencies.

Observe activities in each department and on each shift to ensure compliance to MorningStar standards. Manage by "walking around" which means being in the habit of talking with people face to face to get a sense of how things are going, and to listen to whatever may be on their minds

Walk and observe the community daily. Spend appropriate amounts of times in all departments.

Ensure that your community, grounds, and overall physical plant are always "ready for company".

Have a daily presence in Reflections particularly during meal time to ensure team member engagement and a quality dining experience.

Spend time in the dining room daily ensuring resident and/or family member satisfaction and providing support to the team throughout the various meals and meal service.

Ensure compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures. Work in collaboration with the corporate and regional team to update polices as needed by sharing best practices and improve methods.

Accompany any applicable surveyors and/or consultants on community inspections and annual health and life safety surveys. Reviews deficiencies and submits plan of correction to appropriate government agency upon receipt of report of deficiencies.

Evaluate performance of team members with department heads and supervisors and support the team during the annual performance review process.

Instruct community staff to provide information regarding residents to authorized agencies or individuals while maintaining confidentiality and dignity.

Maintain personal and daily contact with residents and families.

Ensure adequate supplies and equipment are available, properly stored, and in working order.

Be an active member of committees, where applicable and ensure that that copies of minutes and reports of meetings are taken and maintained.

Ensure the community volunteer program and outreach is planned executed and by the appropriate team members.

Ensure department managers utilize necessary and required tools such as expense management systems including monthly spend downs.

Ensure that appropriate meetings consistently take place including daily stand up, weekly department head meetings, safety meeting and monthly inter-departmental meetings take place.

QUALIFICATIONS

• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.

• Experience :

3+ years Executive Director or related experience in a senior living environment.

Demonstrated competence and experience in:

Financial expense and budget management

Human Resources: staffing, team member development and oversight of employment policies

Building maintenance and presentation

Facilitator of a sales culture

Leading an environment in compliance with clinical requirements and best practices

Culinary excellence

Resident and family dialogue, activities and overall relationship management

Leadership: Demonstrated ability and willingness to act as a Serving Leader, always. At MorningStar, the serving-leader shares power, puts the needs of others first and helps team members develop and perform as highly as possible. Must be approachable, fair-minded and communicate with clarity while showing confidence and enthusiasm.

Passion: Maintaining a passion to work with seniors and a vibrant team.

Education/Credentials/Job Knowledge:

o Education : A college degree is preferred but not necessary if work experience fulfills requirements and skills needed to do the job.

o Continuing Education : Applicable continuing education as required by the state.

o Licensure : Maintaining the applicable license and/or certification as required by the state.

o Demonstrated subject matter expertise : Specifically as related to dementia care, senior care, safety, and leading in a senior living community.

• Technology : Proficiency in computer skills, Microsoft Office and the ability to learn new applications and exhibit competence with existing MorningStar applications.

• Time Management : Able to handle multiple priorities effectively while demonstrating interpersonal and political savviness. Ability to work weekends, evenings and flexible hours and understand the position requires being on call twenty-four hours a day seven days a week.

*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.

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