Assistant Spa Director

Santa Monica, CA, United States

Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Signing bonus

Vision insurance

Company Overview Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Regent Santa Monica Beach Opening 2024!

Job Summary As Assistant Spa Director, you will provide guests with comprehensive and professional conduct. The Assistant Spa Director must have excellent communication skills, problem-solving skills, and maintain a high level of customer service standards of a luxury Resort spa. Must be able to deal effectively with guests, while maintaining the highest level of professionalism at all times. Scheduling dependability and flexibility are a must. The ideal candidate will directly support with training, product inventory, payroll, scheduling, financial reporting, and spa operations at an optimal level in a five-star environment. Adhere to federal, state, and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

A little bit about your day:

Reporting to the Director of Spa, every day is different, you will:

Understand and abide by Regent Spa policy and procedures.

Provide guests with a thorough and knowledgeable understanding of spa services.

Assist Spa Director in conducting performance evaluations for all staff.

Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.

Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Director.

Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance.

Assist Spa Director in ensuring all monthly sales goals are being achieved.

Demonstrate respect, sensitivity and concern for guest’s needs and concerns with a professional and pleasant manner.

Oversee and maintain safety, cleanliness, disinfection, sanitation, and maintenance standards.

Ensure EP’s properly clean and sanitize products, rooms, tools and equipment, adhering to Regent and State Governing Boards requirements and guidelines.

Ensure EP’s follow service rules and regulations under their license in the State.

Ensure EP’s use all PPE and sanitation standards by Regent and the State Governing Body.

Organize and distribute guest surveys.

Manage all Front Desk incentives.

Decisions of a broad nature are made in accordance with general policy and procedures.

Train and ensure Front Desk staff deliver exceptional service, offering corrective counseling, when needed.

Ensure Front Desk staff are monitored and informed of treatments, groups, and other promotions.

Ensure all protocols are adhered to.

Act as leader for Service Providers and work with Spa Director to enforce service standards, SOP’s, and conduct disciplinary actions, as needed.

Assist Spa Director with Service Provider schedules, as needed.

Assist Spa Director in ensuring that technician licenses are up to date and renewed, as needed.

Provide communication channel from Spa Management to their team.

Assist with scheduling and rotation of duties.

Communicates any maintenance/general cleanliness issues to Spa Manager on Duty.

Provide spa guests with a tour of spa facilities, when needed.

Interact cooperatively with, and with consideration towards, guest and co-workers.

Anticipate guest’s needs and adhere to Regent standards for guest service, including FORBES 5 Star Standards.

Diffuse guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion.

Responsible for quarterly meetings of their department.

Assist the Spa Director in Forbes-related training for all Spa staff.

Assist in creating treatment protocols, training manuals and training schedule alongside team leaders of each department.

Hire and train all technical staff on Corporate/Brand/Hotel/Resort standards.

Assist the Spa Supervisor in training new staff on standards, software procedures, and customer service problem resolution techniques.

Prepares payroll and transmits to accounting.

Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating.

Provide leadership to the all team leaders in each department.

Provides regular communication of company information, functions, benefits, events, etc. with Spa staff on regular basis.

Conducts consistently (on monthly basis) mandatory staff meetings.

Ability to work with the Spa Director and the Director of Finance to control payroll and expenses.

Ability to keep accurate and up-to-date records and statistics on the Spa. Knowledge of the financial side of Spa Management: understanding P&L Reports and budgeting, sales and marketing knowledge and understanding, sales reports of sales and retail products, as well as of Spa employees.

Enter customer problems/issues in the access database.

Prepare monthly return to vendor report.

On a daily basis prepare check-out/closing report.

Ensure that established service levels are consistently achieved in compliance with Hotel/Resort standards and 5 Star criteria. Guest service is expected to exceed and outperform all comp Spas in the area.

Effectively deals with customers’ issues and complaints.

Monitor and document all customer complaints/issues by completing customer complaint form.

Qualifications

Must have minimum 2 year college Associates Degree.

Must have 3-5 years of experience as a Spa Manager/Supervisor.

Candidate must be authorized to work in the US.

Must be organized, timely, and detail-oriented.

Must be polished, professional, and have a strong command of both written and verbal English.

Must be able to work a flexible schedule, including nights, weekends, and holidays.

Must be organized, timely, and detailed oriented.

Prior experience with Book 4 Time, Booker and Spa Soft spa software preferred.

Proficient in Microsoft Office suite (specifically Outlook, Word, Excel, and PowerPoint).

CPR and First Aid certified desirable.

What you can expect from us:

The annual range for this role is $75,000.00 - $85,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people and complimentary meals and parking. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Compensation: Salary + Bonus + Benefits

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