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AEG
Atlanta, GA, United States
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some o
Job Source: AEGMcDonald's
Atlanta
McDonald's has a brand new look, it's a new experience and we are looking for fun, positive, energetic, driven people to join our team and help lead the way to the future. Job Requirements We believe in letting you, do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we
Job Source: McDonald'sMcDonald's
Atlanta, GA, United States
McDonald's has a brand new look, it's a new experience and we are looking for fun, positive, energetic, driven people to join our team and help lead the way to the future. Job Requirements We believe in letting you, do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now w
Job Source: McDonald'sFour Seasons Hotels Limited
Atlanta, GA, United States
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury wi
Job Source: Four Seasons Hotels LimitedMarriott International Inc
College Park, GA, United States
Job Number 24075813 Job Category Rooms & Guest Services Operations Location Atlanta Airport Marriott, 4711 Best Road, College Park, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Ins
Job Source: Marriott International IncLEGO Discovery Centre
Atlanta, GA, United States
What you'll bring to the team: LEGO Discovery Center - Atlanta Guest Experience Host About the Role Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have
Job Source: LEGO Discovery CentreThe Escape Game
Atlanta, GA, United States
Click here to view the Guest Experience Specialist job description! Why TEG? Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you'll be a part of something bigger than yourself. No matter your role, you'll help provide lifelong memories for families, friends, co-workers and everyone in
Job Source: The Escape GameRandstad
Atlanta
Randstad - [Laborer / Production / Equipment Operator] Randstad is currently working with a reputable company to fill several Tool and Die Maker positions. These are immediate openings and include permanent and temporary positions for full-time and part-time positions. Duties include designing and building tools to specification required and setti
Job Source: RandstadAtlanta, GA, United States
Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you :
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.
Job Summary:
As a Guest Experience Smile Maker, you will greet, direct, assist our guests, and build relationships with guests and team members alike in a variety of positions: concourse host, parking host, & seating host, just to name a few. Following our service culture of S.M.I.L.E - Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, and Empowerment, you play a critical role in the enjoyment of our guests. Our arena staff is the single most important factor of overall event satisfaction.
Duties and Responsibilities
Greeting with a smile, direct and assist guests
Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment
Direct guests to seating sections as well as other attractions and amenities within State Farm Arena
Handle guest issues according to arena guidelines and code of conduct; writing incident reports in accordance with policy
Consistently perform at an elevated level of service and use competent judgment.
Provide guest service recovery and/or surprise and delight guests with memorable moments
Give eye contact, smiles, and warmly greet guests. Say PLEASE and THANK YOU to guests at every interaction
Interact with a diverse group of guests in a friendly and positive manner creating an environment of inclusion
Give feedback based on your interactions with guests
Take ownership of a guest's issue and follow it until completion
Get to know what guests love and hate, and tailor service to their needs
Share point of view when they see something that could be improved for guests or team members
Other duties as required to elevate levels of service
Education and Experience: 3+ years previous customer service experience preferred
Must be able to pass a background check
Physical Requirements: Ability to stand 4-6 hours at a time
Walk up and downstairs with or without accommodation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!
Email Alert for Guest Experience Smile Maker jobs in Atlanta, GA, United States
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