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Service Manager

Dallas

Job Description Job Description Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

We are seeking to hire a skilled Operations Manager who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This Operations Manager will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

Requirements

Ensure tasks being completed accurately and in a timely manner by field and operational personnel

Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service

Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed

Communicate proactively with management often

Maintain positive associate morale

Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)

Answer phones and resolve customer conflicts when needed

Attend conference calls and update management on status of key processes

Ability to coach plumbers and associates in need of job improvement and document if needed

Perform all other related duties as assigned

All job offers are contingent on the successful completion of a stringent background check prior to employment

Core Competencies:

A background or license in plumbing

Ability to successfully lead a team of plumbers and sales associates

Good analytical, written and verbal skills

Proficient in MS Office

Strong attention to detail and excellent organizational skills required

Able to multi-task in a fast paced and deadline driven environment

Able to maintain professionalism and a positive service attitude always

Attendance and punctuality is extremely important to lead the team by example

Benefits

Salary based on relevant experience and performance

Health, Dental, Vision, and Life Insurance

Paid time off (PTO) and Paid Holidays

Mid-year and annual bonus opportunities based on job performance and company profitability

Negotiable: Vehicle allowance /Company Vehicle

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Service Manager jobs in Dallas

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