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IPIC Theaters, LLC
Austin, TX, United States
Job Description Guest Services Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone. Responsibilities: Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating. Provide guests with in depth membership information and
Job Source: IPIC Theaters, LLCBridgestone Americas
Round Rock
**Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto
Job Source: Bridgestone AmericasAustin Towneplace Suites by Marriott North/Lakeline
Austin
Job Description Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competit
Job Source: Austin Towneplace Suites by Marriott North/LakelineTharaldson Hospitality
Austin, TX, United States
Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work s
Job Source: Tharaldson HospitalitySonesta International Hotels
Austin, TX, United States
Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technol
Job Source: Sonesta International HotelsUptown
Austin, TX, United States
*Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address.* Position Summary: The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front
Job Source: UptownComfort Suites Buda
Buda, TX, United States
Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Re
Job Source: Comfort Suites BudaEuropean Wax Center
Leander, TX, United States
Are you someone who... ...can brighten anyone's day? ...has never met a stranger? ...can remember faces and names? ...loves to stay busy and multitask? ...remains positive and supports teamwork? If you've answered YES to the above, then we would love to meet you for our Guest Service Associate role! As a Guest Service Associate at European W
Job Source: European Wax CenterAustin
Overview
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seekingGuests Services Managerfor the beautiful new Barton Creek Resort & Spa!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023
Responsibilities
+ Manage day to day operations including valet, bellmen, transportation and vehicle fleet.
+ Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
+ Maintain continuous liaison with management, Reservations, Front Office and Housekeeping staff.
+ Oversee and ensure facilitation of delivering group amenities are completed timely to ensure guest satisfaction.
+ Maintain consistent presence during the peak arrival and departure time (i.e. interacting with the guests while they are waiting in the line).
+ Be available to provide directional assistance to conference attendees/guests between meetings and function breaks.
+ Conduct daily walk through inspections of front drive lobby and public space. Report problems as needed.
+ Communicate information to staff regarding trends and concerns as they relate to various departments.
+ Be available to respond to any guest concerns or emergencies that may arise hotel-wide. Provide thorough follow up to guest requests and service deficiencies.
+ Oversee staff scheduling to ensure proper coverage to meet business demands and forecast labor.
+ Oversee department budget.
+ Responsible for interviewing, hiring, and training department staff.
+ Oversee planning, assigning, and directing work, conducting performance appraisals and all aspects of performance management for staff.
+ Administer payroll for staff ensuring associates are paid accurately.
+ Demonstrate and maintain 4-Diamond standards of service and on a daily basis.
+ Follow all company policies and procedures, including hotel key policies.
+ Attend company training as required.
+ Assist in leading monthly department meetings.
+ Champion the All In/Omni culture.
+ Strive to improve Medallia scores.
+ Participates in the front office MOD schedule as needed.
+ Ensures valet revenue is reconciled with Flash Valet daily.
Qualifications
Qualifications:
+ Minimum 3 years experience in hotel bell desk and transportation is required. Minimum 1 year supervisory experience is also required.
+ Must demonstrate strong leadership skills and a high propensity for customer service.
+ Willingness to work extended hours when needed, depending on business demands.
+ Willingness to work in various weather conditions.
+ May require working overnight shift.
+ Must be 21 years of age or older.
+ Must possess a valid Texas driver license and be able to pass a Motor Vehicle Report.
+ Must be able to pass a pre-employment specimen test.
Physical Requirements:
+ Ability to stand for the duration of an entire shift.
+ Ability to walk, run, bend, push, pull and lift moderate to heavy weight.
+ Ability to run 200+ yards to retrieve valet car.
Working Environment:
+ Interior and exterior of hotel and exposure to weather conditions.
Tools & Equipment:
+ Bell Stand and luggage carts
+ Brass Polish and General Cleaning Products
+ Valet tickets
+ Radio
+ Golf Carts
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (eoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (ol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .
Job LocationsUS-TX-Austin
Posted Date2 weeks ago(6/12/2024 3:10 PM)
Requisition ID 2024-111098
# of Openings 1
Category (Portal Searching) Front Office Operations
Email Alert for Guest Services Manager_ jobs in Austin
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