Principal Product Manager, Digital Experience

San Jose, CA, United States

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

This position requires 2-3 days a week onsite in San Jose, CA. Please only apply if this (or relocation) applies. Thank you.

Job Description: We are looking for a Principal Product Manager with experience working with UX Team(s) to join our Zscaler product team and have a direct impact on our roadmap. In this role, you will own one product area and lead the design of solutions on Zscaler Digital Experience. You must possess a blend of business and technical skills, have a big-picture vision and the drive to make that vision a reality with extreme attention to detail. This role consists of both inbound Product Management responsibilities – working with internal cross functional teams to build and enhance products – as well as outbound responsibilities, interacting with customers, executing go-to-market strategy and supporting sales.

Responsibilities

Build product enhancements on Zscaler Digital Experience with a focus on endpoint and device monitoring.

Drive on time execution as the main KPI.

Engage customers to review use cases and discuss technical requirements related to endpoint experience monitoring.

Create PRD (Product requirements document) for Zscaler Digital Experience.

Work on product requirements using Agile methodology, user stories, and map to customer use cases.

Create, maintain, and prioritize a backlog of enhancements requests.

Draft wireframes, collaborate with the UX team on mockups and work with Engineering teams for the implementation.

Work closely with customers for adoption and deployment of the new features.

Own requirements to understand feature usage and drive adoption, measure against OKRs (Objectives and Key results).

Drive beta testing and incorporate feedback to ensure new enhancements/features are able to address target use cases.

Support Sales teams in product related matters and roadmap sessions.

Collaborate with other PMs and internal functions, cross product requirements.

Transfer knowledge to field teams, Product Specialists, Support, & System Engineers

Host webinars and internal sessions for new features.

Qualifications

5+ years experience working with growing products that required partnering across multiple teams in a related field.

Technical foundation in Operating systems, Windows, macOS, iOS, Android, cromeOS, linux.

Experience working with agents for Windows and macOS.

Understanding the performance impact of resource utilization (CPU, memory, IO) for operating systems such as Windows, macOS, iOS, Android, Linux.

Familiarity with tools and techniques to measure web application performance, end to end from a user device, Performance Metrics such as page load times, latency, and error code..

Understanding of networking components, load balancers and web proxy technology.

Familiarity with ServiceNow for ITSM.

Experience in monitoring technologies, Application Monitoring or endpoint monitoring and remediation technologies.

Understanding of Scripting for Automation (selenium, python, powershell or similar).

Experience working with products for data Visualization.

Understanding the security implications of monitoring, especially when dealing with PII sensitive data

Strong attention to detail.

Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.

Experience engaging technical teams (Sales Engineers, Customer Success Managers, technical account managers..) to discuss use cases, review feature/function requirements and define solutions.

Bachelor Degree in Computer Science or Engineering, Information Technology.

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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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