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Four Points LAX
Los Angeles, CA, United States
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America
Job Source: Four Points LAXHilton
Alhambra, CA, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonMarriott International Inc
Marina Del Rey, CA, United States
Additional Information Pay: $29.15/hour Job Number 24080720 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest ch
Job Source: Marriott International IncMosaic Hotel & Maison 140 Beverly Hills
Beverly Hills, CA, United States
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America
Job Source: Mosaic Hotel & Maison 140 Beverly HillsFreehand
Los Angeles, CA, United States
FRONT OFFICE AGENT - FREEHAND LOS ANGELES At Freehand we are obsessed in delivering outstanding service through a personal touch. As a Front Office Agent, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to "wow" our customers at every opportunity, ensuring that customers' need
Job Source: FreehandAvion Hospitality
Los Angeles, CA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentiv
Job Source: Avion HospitalityMarriott International Inc
Los Angeles, CA, United States
Additional Information Pay: $29.15/hour Job Number 24080720 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest ch
Job Source: Marriott International IncHEI Hotels and Resorts
Pasadena, CA, United States
About Us Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Convention Center. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our
Job Source: HEI Hotels and ResortsBurbank, CA, United States
Conveniently located by the Hollywood Burbank Airport, The Los Angeles Marriott Burbank Airport Hotel is near Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Offering amazing food and beverage outlets, this property also hosts an array of meetings in Burbank, offering 46,000 square feet of event space. Be part of this team and become one of their stars!
Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.
The ideal candidate will have previous HOTEL front desk experience and FSPMS (Marriott OS).
Compensation: $17.50/hr.
Responsibilities and Duties:
•Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
•Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.
•Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.
•Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
•Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
•Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
•Summon guest service personnel for assistance to escort guests to their rooms as appropriate.
•Provide safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock.
•Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
•Use the photocopier to make copies of items as required.
•File registration cards in room number order.
•Retrieve registration cards from the files for each check out.
•Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
•Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
•Ability to stand and move throughout the front office and continuously perform essential job functions.
•Ability to read, listen and communicate effectively in English, both verbally and in writing.
•Ability to access and accurately input information using a moderately complex computer system.
•Hearing and visual ability to observe and detect signs of emergency situations.
*Spire Hospitality participates in E-Verify
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Front Desk Agent jobs in Burbank, CA, United States
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