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Customer service representative

San Antonio, TX, United States

Our client, a large financial institution, is looking for Call Center Representatives in the San Antonio area to assist customers in a Call Center Environment. Candidates who are interested will need to be available for any shift that is open. Candidates are not on call for this role and will have a predetermined schedule. Please ensure all resume and contact information is correct.

salary: $19.99 - $20 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately

Calls are back to back and sometimes a breather in between calls

Will transfer more escalated calls to another department

Day in the life of... Call center environment

At desk all day long- expectation to stay at desk

Can be loud and busy

Resource utilization

System navigation is important skill

Understanding tool bars

Organizing desktop

Use multiple windows

Navigate when talking to customers

Skills Call Center Support

Interpersonal Sensitivity

Basic Computer Skills

Fourth Shift

Industry Representative

ERP

Adapting to Change

CRM

Typing Skills

Basic Software Skills

Call Center

Follow-up

Active Listening

Telephone Etiquette

Empathy

EHR/Epic

Series 24

Series 7

Patient Support

Center for Addiction Nutrition (CAN)

EMR

Certified Financial Service Auditor

Customer Service

Client Service

Customer Relations

Customer support

CUSTOMER ORDERS/SALES

Customer Relationship Management

Qualifications Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Apply

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