Sr. Intake & Governance Specialist

Santa Clara, CA, United States

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As the Global People Operations Sr. Intake and Governance Specialist, you will play a critical role in the execution of projects that deliver productivity enhancements and create capacity for the Global People organization. You will be responsible for managing the day-to-day operations of the Global People Ops Portfolio Intake process, partnering with COE stakeholders, Product Management and Global People Ops leadership to assess and prepare new Intake requests for review and prioritization, as well as tracking approved projects to completion. In this role, you will also assist in identifying and designing enhancements to portfolio management processes and tools to improve the speed, efficiency and value delivered to the Global People organization.

What you get to do in this role

Intake Management

Partner with COE leads and stakeholders to define business cases for Intake requests, including success metrics, current state processes, SLAs and KPIs

Manage intake processes, routines, data administration, and dashboards and reporting within ServiceNow Strategic Portfolio Management (SPM) platform to drive prioritization decisions and visibility into status and performance.

Facilitate decision-making and issue resolution among leaders and driving alignment to strategic priorities.

Document actions, facilitate follow-up discussions, and communicate decisions required to ensure transparency and stakeholder alignment in order to move requests through the process efficiently.

Develop and utilize capacity utilization tracking tools and reports to assess GP Operations resource availability to align to new initiatives.

Work closely with the PMO and Product teams to understand Roadmaps and Global People impacts to the Intake pipeline.

Qualifications

To be successful in this role you have: Bachelor's degree in business administration, Human Resources, Project Management, or a related field or equivalent experience

Familiarity with portfolio management software and tools, preferably using ServiceNow SPM tools, including Demand tracking and dashboard visualization

Experience in ServiceNow Human Resources Service Delivery (HRSD) a plus.

Experience with Global People processes and/or process improvement strongly preferred.

Knowledge of project and program management methodologies, tools, and techniques.

Strong communication and interpersonal skills.

Experience in resource management, capacity planning ad portfolio optimization preferred.

Strong problem solving, decision making and conflict resolution abilities.

Ability to manage multiple priorities in a fast-paced environment.

Experience with change management methodologies and tools preferred.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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