Client Services Associate
Kennett Square, PA, United States
Client Service Associate – Legacy Solutions
Legacy Solutions , a well-established investment firm located in Kennett Square, PA, is seeking a qualified professional to join the team in the important role of full-time Client Service Associate .
This position requires excellent customer service and problem-solving skills which helps the candidate to confidently provide information to our advisors and clients in a reliable, efficient and highly professional manner.
Candidate must be extremely organized, detail-oriented and a self-starter. Individual must have great integrity and dependability.
Responsibilities:
Reception
Meeting Reception
client contact by phone and email
clients with service needs, including general account questions, account changes, contributions and withdrawals, sending reports and documents
client interactions via Redtail CRM, follow up on client meetings
databases of client information
and submit client paperwork and financial transactions accurately
to and correct paperwork not in good order
financial advisor of client issues of significant concern
apprised on industry and company rules and regulations
projects and tasks as assigned
Desired Experience and Skills:
services experience preferred, but not required
to develop strong client relationships
oral and written communication skills
to work independently
solver, critical thinker and creative skills
to anticipate client and advisor needs
of working under deadlines
to do research to answer questions
Technology Used:
CRM, DocuSign, MoneyGuide Pro, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
investment and insurance company websites
We offer:
supportive and professional work environment
position has upward mobility, access to 401(k), and a salary range of $40-50k
opportunity for professional growth and advancement