Subject Matter Expert

Baltimore, MD, United States

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI, LLC is seeking a Subject Matter Expert to join us.

The Business Process Consultant provides consultation, solutions, and change management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with specific goals and process requirements. This individual must be an excellent communicator, tactful diplomat, problem solver, and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.

Duties and Responsibilities:

● Provide consulting, coordination, and ongoing technical and logistical support and recommendations on resources to accomplish program objectives and apply technical expertise to assist with overall task management.● Support strategic and tactical initiatives through portfolio management, action tracking and return on investment calculation and monitoring.● Complete and document analysis of business and technical processes to develop new and/or streamlined processes and reporting in response to evolving internal customer requirements.● Lead collaboration sessions with external and internal clients to analyze functional and technical needs.● Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.● Develop process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or interrelated processes.● Create process models, specifications, diagrams, and charts to provide direction to the project team.● Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies.● Represent the team, when needed, to external stakeholders, leaders, and other teams to ensure alignment and understanding of the teams’ progress. ● Reinforce team approach throughout organization both on client projects and internal initiatives.● Provide solution design for complex digital transformation.● Collaborate with technical cross-functional teams and analyze the requirements. ● Support developing the detailed technical design of the system. ● Maximize technology capabilities and enable change management, support, and scalability of the product.● Adapt agile methodologies for new and ongoing projects, streamline the flow of business user stories from the refinement state to deployment.● Experience in leading policy changes or implementation of new health IT applications● Provide tools and methods to analyze and assess program activities and initiatives, projected results, participant engagement, actual outcomes, and overall effectiveness of the supported teams, measures, metrics, and risk factors to aid decision making, program management, and action planning.● Define, develop, and evaluate performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success.● Create reports, dashboards, and visualizations to understand business performance.● Develop and implement new / enhanced reporting methods.

Qualifications

Education and Years of Experience:  : Bachelor’s degree from an accredited college or university. Master’s degree and/or project management certification is preferred.

Required and Desired Skills/Certifications:

● 3-5 years of experience in health and human services programs and systems development.● BA + 10 years' applicable experience, AA + 6 years' applicable experience, MA + 7 years applicable experience or 16 years' experience● Minimum five (5) years of process improvement, management consulting, change management, or related business experienceTask Order Request #F50B0600045-NNAgile Team Resources – F50B0600045 (all provisions apply)Agile Team Resources – TO# F50B0600045-NN Page 14● Solid understanding of project management principles● Demonstrated interpersonal skills and the ability to function as a team member in a demanding environment● Demonstrated ability to communicate with customers at all levels of the organization in a professional, effective manner● Excellent communication (oral and written) and presentation skills● Outstanding organizational and planning abilities● MS Project, MS Visio and other project management and process development tools● Strong analytical and critical thinking skills● Excellent verbal and written communication skills● Identify opportunities and improve the overall project throughput.● Conduct risk assessment and implement control plans. ● Monitor and evaluate the production process to ensure the legal and industry standards are met.● Resolve business process anomalies raised during the entire project life cycle.

Additional Requirements:

● Six Sigma or PMP Preferred● Previous experience with Agile Development tools such as Jira or Version 1

Min Citizenship Status Required: H1B

Physical Requirements: No Physical requirement needed for this position .

Location: Primary place of performance is HYBRID with 40% onsite requirement at the Baltimore City Headquarters or at facility location based on project need. One week per month onsite is required. May require travel to other offices as needed.

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.

Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.

Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.

Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.

Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.