Senior UX Researcher

Boston, MA, United States

Research Red Hat product experience and analyze data and findings to help guide product roadmaps. Ensure research studies are successful by identifying the participants that meet specified criteria to complete the studies and ensure enough participants complete the research studies to be able to provide statistically significant results.

*Telecommuting permitted: work may be performed within normal commuting distance from the Red Hat, Inc. office in Boston, MA.

What You Will Do:

Provide summaries and reports for research studies to provide critical information to stakeholders to understand what was done, why it was done and how it influences product decisions.

Present research summaries at stakeholder calls, answer questions, and provide resources and artifacts that are easy to consume and can be continually referenced for stakeholders.

Design research studies and work with stakeholders to ensure the appropriate questions are included that will provide the evidence needed to influence product roadmaps.

Work with stakeholders to understand their need and translate that into successful studies that capture necessary data.

Remain current with the industry to be able to appropriately advise and execute research studies and act as an expert on the best methods for capturing UX data for a specific need or area.

Analyze and use data from prior studies or from peers to relay how data points can be connected across the larger Red Hat portfolio.

What You Will Bring:

Bachelor’s degree (U.S. or foreign equivalent) in Psychology, Human Factors, or related field and five (5) years of experience in the job offered or related role OR Master’s degree (U.S. or foreign equivalent) in Psychology, Human Factors, or related field and two (2) years of experience in the job offered or related role.

Must have two (2) years of experience with independently selecting the appropriate user experience research method and executing user experience research plans to generate insights that support business strategy;

Must have two (2) years of experience with creating and conducting research studies with varying methods including semi-structured interviews, card sorting, tree jack, preference tests, usability and prototype tests, and empathy workshop;

Must have two (2) years of experience with product or software life cycle, discerning what types of research apply at each phase, and showing examples of “closed loop” research from generative through evaluative;

Must have two (2) years of experience with applying quantitative data analysis and the Outcome-derived Innovation (ODI) framework to identify and prioritize business opportunities;

Must have one (1) year of experience with democratization of research by involving stakeholders in the user experience research from generating hypotheses and assumptions through data analysis and synthesis.

#LI-DNI

The salary range for this position is $127,890.00 - $211,180.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Benefits

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected] . General inquiries, such as those regarding the status of a job application, will not receive a reply.

We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.

At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.

Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.