Manager, Account Director, Fund Administration

New York, NY, United States

The Company You’ll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our Carta careers page.

The Problems You'll Solve At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Manager, Account Director you’ll work to:

Provide directional leadership for account directors by overseeing daily activities and performance management in order to consistently meet/exceed our team’s objectives of customer health, retention and product adoption

Establish best practices for how to effectively manage a team of ADs and their book of business and develop and implement service initiatives, strategies and programs to help increase your team’s productivity

Support team in account strategy planning and serve as escalation point for customer issues that arise

Act as an internal trusted advisor, leader, and advocate for team members

Enable teams to educate customers in all segments on Carta’s broader mission of creating owners and liquidity

Work with account director leadership to drive feedback on the growing requirements of all customers

Meet team targets for logo/dollar retention, and customer health as set by our Fund Admin Business Unit

The Team You'll Work With The Manager role is a critical role within the broader account director team, reporting to the Director of Account Directors, Fund Administration. This team is hyper-focused on building processes and using technology to scale proactive customer outreach. You will lead a team of account directors ensuring our customers are getting value out of Carta products, identifying opportunities for sales of additional features, and managing them successfully through the renewal process. The team is dedicated to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible.

About You We’re looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities.  Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we’re prioritizing:

Minimum of 7+ years of successful relationship management experience

Must have management experience with a proven track record of leading strong performing teams.

Ability to train, mentor and develop direct reports facilitating buy-in to the overall objectives of the account director team

Proven track record in customer engagement, resulting in increased engagement, customer satisfaction, and contract value growth on both upsells and driving expansion

Experience working in financial services, fintech, venture capital, relationship management (experience with accounting is a plus but not required)

Possesses a strong understanding of the private market ecosystem, alternative investment firm structures, and technical understanding of fund operations

Resourceful and creative problem solving skills in order to provide optimal business or technical solutions

Customer-first mindset, with a focus on seeking solutions to ensure greater lifetime value for our clients

Self-motivated, proactive leader with innovative ideas to inspire your team promoting customer loyalty and adoption

Strong interpersonal skills, with an emphasis on building strong internal and external relationships

Proven ability to drive results, across multiple functions, and exceed allotted targets

Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity

Growth mindset, proactive, and action-oriented

Salary Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

$144,000.00 + commission in Seattle, WA

$160,000.00 + commission in San Francisco, CA; Santa Clara, CA & New York City, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.

Important Security Notice for Candidates Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.com domain . Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review the guidelines provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to [email protected].

Awards and Acknowledgements Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S., a Muse VIBE Award winner in the Vacation and Time Off category and certified as a Great Place to Work.

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