Branch Manager

Memphis, TN, United States

About Us

Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.

Job Summary

The Position is responsible for the operations of the HOPE branch and for local marketing and outreach efforts. Specifically, the position will supervise all branch staff, open and close the branch on a daily basis, maintain adequate level of security, sign-off on daily transactions of all branch staff, ensure that cash balances are maintained at the correct levels, ensure that deposits are made to our correspondent bank on a daily basis, sign up new members and deal with any other branch issues, and ensure compliance with regulations, policies, and procedures.

Primary and Essential Functions

Manage and oversee all branch operations

Provide positive leadership for branch personnel

Provide excellent customer service

Perform community outreach activities

Review all daily transactions

Maintain adequate security over cash

Process loan requests

Process and approve wire transfers

Open and close branch

Responsible for goals and objectives per corporate work plan

Secondary Functions

Provide information required for investor reporting, as requested by Investor Relations department

Perform general administrative duties such as attending meetings, report production, etc.

Back-up member services representative when necessary

Sign-up new members

Receive share certificate requests

Monitor branch for compliance with policies and procedures

Regulatory Compliance Requirements

Must comply with registration requirements with National Mortgage Licensing System (NMLS)

Must comply with provisions of the Bank Secrecy Act (BSA)

Must comply with all provisions of the Privacy of Consumer Financial Information regulations

Must comply with all provisions of the Right to Financial Privacy Act

Must comply with all provisions of the Children's Online Privacy Protection Act

Must comply with all provisions of the Consumer Leasing Act (Regulation M)

Must comply with all provisions of the Electronic Funds Transfer Act (Regulation E)

Must comply with all provisions of the Equal Credit Opportunity Act (Regulation B)

Must comply with all provisions of the Expedited Funds Availability Act (Regulation CC)

Must comply with all provisions of the Fair Credit Practice Rule

Must comply with all provisions of the Fair Credit Reporting Act

Must comply with all provisions of the Holder in Due Course regulations

Must comply with all provisions of the Reserves on Transaction Accounts (Regulation D)

Must comply with all provisions of the Servicemembers' Civil Relief Act

Must comply with all provisions of the Truth in Lending Act (Regulation Z)

Must comply with all provisions of the Truth in Savings Act (Regulation DD)

Provide information required for investor reporting, as requested by Investor Relations department

Accountability for Business Results

Consumer loan volume

Branch losses and profitability

Membership growth

Deposit growth

Specified Authority Level

Authorize cash transactions up to $10,000

Authorize wires up to $100,000

Authorize withdrawals up to $5,000

Provide dual control access to vault

Access to retail computer systems

May approve consumer loans as designated in the Consumer Loan Policy

Competencies/Skills

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

Ability to read and interpret documents, write routine reports and correspondence.

Ability to speak effectively before groups of customers and employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, percent, and interpret data.

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Excellent customer and public relations skills

Ability to handle monetary instruments and make transactions accurately.

Desired Qualifications

Bachelor's degree, business concentration preferred

3+ years experience in banking/mortgage

Supervisory experience

Consumer lending experience

Physical Demands

Employee is regularly required to sit, stand and walk

Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear

Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers

Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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