Manager, Operations
Walnut Creek, CA, United States
ESSENTIAL RESPONSIBILITIES
Manage daily activities of the team members to ensure quality service delivery to our clients and their transferees including monitoring service levels & return rate metrics
Coach, mentor and develop team members including performance coaching; understanding and maintaining accuracy of caseload reports
Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations
Serve as point of contact for and resolution of escalated issues; escalate issues further to SVP/ VP as appropriate
Work collaboratively with colleagues and with service partners pertinent to execution of position responsibilities
Participate in prospective client pursuits including but not limited to contributing to RFP documents and implementation projects
Coordinate operations efforts for clients with both domestic and global components
EDUCATION
Bachelors degree or the equivalent combination of experience, skills, training and education
TRAINING & EXPERIENCE
5+ years successfully managing domestic service teams or in positions of increasing responsibility within the relocation or consulting industry, ideally in mobility or an adjacent industry
Comprehensive knowledge of domestic relocation is critical, specifically with home sale transactions
Relationship building skills at multiple levels within client/partner organizations
Advanced knowledge of various software packages including but not limited to Msft products and AREV
Ability to successfully direct multiple projects and competing priorities
Strong collaboration and delegation skills
LOCATION & COMPENSATION
This is an in-office position requiring presence in our Walnut Creek office, with a current minimal requirement of two days in the office, with the freedom to work from home up to three days per week.
Compensation range is $90,000 - $130,000, depending on experience and qualifications.
#J-18808-Ljbffr