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Manager, Operations

Walnut Creek, CA, United States

ESSENTIAL RESPONSIBILITIES

Manage daily activities of the team members to ensure quality service delivery to our clients and their transferees including monitoring service levels & return rate metrics

Coach, mentor and develop team members including performance coaching; understanding and maintaining accuracy of caseload reports

Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations

Serve as point of contact for and resolution of escalated issues; escalate issues further to SVP/ VP as appropriate

Work collaboratively with colleagues and with service partners pertinent to execution of position responsibilities

Participate in prospective client pursuits including but not limited to contributing to RFP documents and implementation projects

Coordinate operations efforts for clients with both domestic and global components

EDUCATION

Bachelors degree or the equivalent combination of experience, skills, training and education

TRAINING & EXPERIENCE

5+ years successfully managing domestic service teams or in positions of increasing responsibility within the relocation or consulting industry, ideally in mobility or an adjacent industry

Comprehensive knowledge of domestic relocation is critical, specifically with home sale transactions

Relationship building skills at multiple levels within client/partner organizations

Advanced knowledge of various software packages including but not limited to Msft products and AREV

Ability to successfully direct multiple projects and competing priorities

Strong collaboration and delegation skills

LOCATION & COMPENSATION

This is an in-office position requiring presence in our Walnut Creek office, with a current minimal requirement of two days in the office, with the freedom to work from home up to three days per week.

Compensation range is $90,000 - $130,000, depending on experience and qualifications.

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