Expert Medicaid Encounter Business Analyst

Atlanta, GA, United States

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Location: REMOTE:

Support a Team of Go-Getters

The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

Are you the right fit?

Are you passionate about identifying solutions to problems? Do you do well in a fast paced environment? Are you an avid fan of health care data? Are you typically considered adaptable? Are you driven to make change that improves the client experience? Are you looking for an fun yet professional work environment?

What You Will Contribute

Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements

Works under the direction of the Manager to provide application solutions for assigned business areas

Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs

Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)

Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements

Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests

Communicates effectively with all parties related to assigned process area

Achieves established goals

Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required

Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests

Participates in the software build and/or configuration process and testing process

Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate

Ensures programs meet business specifications

Reviews vendor provided documentation and user manuals needed to support the product, as appropriate

Escalates any disconnects between client expectations, the contract and Allscripts’ interests

Participates in user focus groups and requirements workshops, vendor training and demonstrations

Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate

Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate

Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity

Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders

Works directly with business stakeholders on highly complex or multifaceted problems, leading the effort through on-going engagement, in some instances, at the client site

Acts as a lead resource, handling issues that are subject to high-profile escalations for that entire product

Handles all specific product related functional and technology related issues including work required for system/data recovery, involving other necessary resources at Allscripts

Identifies opportunities for cost saving through increased efficiency and the development of tools

Identifies potential revenue generating opportunities and work with their management team to realize these opportunities

Acts as a single point of contact for client specific engagements in absence of his/her manager

Participates in new hire process. Interviews potential new hires and participates in selection process

Work independently to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases

Mentors and encourages individual team members development and improvement through example

The Ideal Candidate Will Have

Bachelor's Degree or equivalent Technical / Business experience (Required)

7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)

Typically 5-10+ years healthcare industry experience (Preferred)

Up to 20% travel may be required

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network . Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

Veradigm’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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