ServiceNow IT Service Management (ITSM) Developer, VP_

Jersey City

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

**Job Summary:**

We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important. If you’re passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of ServiceNow Platform Delivery and Services team.

**Required Skillset/Experience:**

+ 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement

+ Experience with one or more ServiceNow platform implementation.

+ Understanding of ServiceNow data model, tables and relationships

+ Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management

+ Strong technical hands-on experience with GRC and IT Operations Management is required

+ Experience managing platform availability, performance and security

+ Knowledge of ServiceNow orchestration for automating IT processes

+ Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules

+ Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell

+ Good understanding of ServiceNow CMDB and ITIL

+ Experience implementing REST API integration with third party tools

+ Ability to create custom reports, dashboards and visualizations

+ Familiarity with ServiceNow Performance Analytics

+ Experience with backend SQL Server development is preferred

+ Strong problem-solving skills, communication and collaboration skills

**Responsibilities:**

+ Serve as the technical subject-matter-expert and platform architect for ServiceNow platform

+ Responsible for the development and sustained support of multiple products

+ Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.

+ Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.

+ Lead the requirements and design workshops, and implementation of ITSM

+ Design, develop, test implement and support ServiceNow ITSM capabilities

+ Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements

+ Engage in day-to-day operational support and continuous capability improvement

+ Engage in on call support as needed

+ Maintain adequate process, operational documentation and reporting

**Education:**

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $139K - $168K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (ufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

**Our Culture Principles**

+ Client Centric

+ People Focused

+ Listen Up. Speak Up.

+ Innovate & Simplify

+ Own & Execute