Automotive Service Advisor
Boulder, CO, United States
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Company Overview: At America's Auto & Tire, we highly value each employee and encourage their growth and development. We offer a fun and friendly work environment, along with excellent training and career advancement opportunities. As a strong and stable company, we strive to provide competitive compensation and top-tier benefits. Join us to start an exciting new career.
Job Summary : As a Service Advisor at America's Auto & Tire, your role is to be the expert in all things around the tires and wheels along with being able to skillfully advise and explain to customers the service and repair needs of their vehicle. You will create repair orders and effectively communicate with the service department. This position offers great potential for growth and advancement. Responsibilities:
Greet and promptly assist customers in a friendly manner
Determine the nature of customer problems, which may involve conducting road tests or visually inspecting vehicles
Create detailed Repair Order Requests (ROR) outlining the required service or merchandise
Obtain customer approval for services before delivering the order to the service personnel
Review completed repairs or services with customers and collect payment
Maintain cleanliness of the showroom and restock displays as needed
Perform daily cash/sales procedures at the end of each business day
Adhere to the Company Quality Control Program, Company Safety Policy, and OSHA and EPA regulations
Desired Qualifications:
High school graduate or equivalent vocational training
Proficiency in using computerized sales and marketing software
Knowledge of auto/truck tire, lubrication, and maintenance issues
Experience utilizing Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and resolve malfunctions
Preferred Experience:
2+ years of experience in a retail environment, preferably in auto/truck tire, lubrication, and maintenance
3+ years of experience as a Service Advisor in an auto repair store; with strong preference for tire knowledge and sales.
Experience as a vehicle mechanic or lubrication technician
Benefits and Perks:
Excellent training and development opportunities
Competitive compensation package
Friendly work environment
Top-tier benefits
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