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Insight Global
Austin, TX, United States
Job Description Insight Global is looking for a Technical lead to join an up and coming startup that creates safer communities, more secure transactions and great customer experiences. Powered by the startups computer vision platform, the company uses face recognition and automated video analytics to help retailers, event venues, transportation ce
Job Source: Insight GlobalPitney Bowes
Austin, TX, United States
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client
Job Source: Pitney BowesPitney Bowes
Austin, TX, United States
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Enjoy collaborating with other
Job Source: Pitney BowesDiverse Lynx
Austin, TX, United States
Job Title: Technical Lead Location: Austin, Texas (Onsite) Type: Fulltime JOB DESCRIPTION: JAVA programming skills SPRING, SPRING BOOT, SPRING SECURITY, SPRING JPA MULTI THREADING programming and concepts Open JDK/JDK 11 Kafka Apache Spark Hands on Experience in strong programming( with coding guidelines), debugging, able to articulate their ex
Job Source: Diverse LynxInsight Global
Austin, TX, United States
Insight Global Technical Lead Austin , Texas Apply Now Insight Global is looking for a Technical lead to join an up and coming startup that creates safer communities, more secure transactions and great customer experiences. Powered by the startups computer vision platform, the company uses face recognition and automated video analyt
Job Source: Insight GlobalRed Oak Technologies
Austin, TX, United States
TRIRIGA Technical Lead Sunnyvale California OR Austin Texas [on site in either places.] 12+ Months Here are the high-level tasks: 5+ years Tririga experience in Space Management and Operations & Maintenance modules Space Management: Ability to understand TRIRIGA CAD Integrator, drawing standards and Move management functionality is plus Extens
Job Source: Red Oak TechnologiesDiverse Lynx
Austin, TX, United States
Title: Mulesoft Technical Lead Location: 100% Remote Type: Contract Job Description : The MuleSoft Lead will be responsible for the success of Any point Platform implementations and to ensure technical quality, governance (ensuring compliance), and operationalization of the integration solutions. This position requires deep experience with midd
Job Source: Diverse LynxRed Oak Technologies
Austin, TX, United States
TRIRIGA Technical Lead Sunnyvale California OR Austin Texas [on site in either places.] 12+ Months Here are the high-level tasks: 5+ years Tririga experience in Space Management and Operations & Maintenance modules Space Management: Ability to understand TRIRIGA CAD Integrator, drawing standards and Move management functionality is plus Extensive k
Job Source: Red Oak TechnologiesAustin, TX, United States
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
Do
Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team
Support the team in improving performance parameters by providing technical support and process guidance
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolve all client queries
Resolve client queries as per the SLA's defined in the contract
Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by monitoring compliance with service agreements
Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
If unable to resolve the issues, timely escalate the issues to TA & SES
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's
Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge
Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (Triages) within products for production specialist as per target
Inform client about the triages being conducted
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Identify and document most common problems and recommend appropriate resolutions to the team
Update job knowledge by participating in self learning opportunities and maintaining personal networks
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Project Management
Email Alert for Technical Lead jobs in Austin, TX, United States
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