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Ardurra Group, LLC
Dallas, TX, United States
Position Summary: We are seeking an experienced and highly skilled Technical Support Specialist (Level 3) to join our IT support team. This senior-level position plays a crucial role in resolving complex technical issues, providing advanced support to both internal users and IT staff. The ideal candidate will have a deep understanding of hardware,
Job Source: Ardurra Group, LLCAI Fire
Dallas, TX, United States
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal servic
Job Source: AI FireSamsung SDS America
Plano
Job Description Job Description Samsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you will get to work with the latest technologies, providing invaluable h
Job Source: Samsung SDS AmericaDesignit
Dallas, TX, United States
We’re always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re be
Job Source: DesignitSUPPORT PARENTSGISP
Dallas, TX, United States
Dallas, Texas, United States, Dallas, TX, USA View on Map as our next Technical Support Specialist About Cinionic Founded in 2018 as the Barco cinema joint venture, Cinionic unites global leaders committed to creating a new visual standard and moving the cinema industry forward. Cinionic’s future-ready enhanced services and technology solutions pro
Job Source: SUPPORT PARENTSGISPAgeatia Global Solutions
Allen, TX, United States
Job Description The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction. They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle. Communicate outage
Job Source: Ageatia Global SolutionsImpact Fire Services
Dallas, TX, United States
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal servic
Job Source: Impact Fire ServicesAcademy Fire Life Safety, LLC
Dallas, TX, United States
Dallas, TX, USA ● Fort Worth, TX, USA ● Grand Prairie, TX, USA Req #433 Wednesday, June 19, 2024 Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality servi
Job Source: Academy Fire Life Safety, LLCPlano, TX, United States
Samsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you will get to work with the latest technologies, providing invaluable hands-on experience and a chance to learn new facets of systems and network management. You will also be a part of a fantastic team environment that encourages knowledge transfer, offering an excellent opportunity for both professional and personal growth.
The ideal candidate will be providing exceptional technical support to our clients by resolving complex technical issues. The successful candidate will have a strong background in a variety of technology platforms, enabling them to solve complicated customer issues. Collaborating with other IT support personnel in an enterprise setting will be part of the role.
The team is working onsite in our office in Plano, TX. This role participates in on-call rotation and may have up to 10% of after-hour work.
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.
Responsibilities:
Adhere to the administration support protocol for Windows server systems in a multi-platform setting
Facilitate technical support between tier 2 and the systems/network team
Guide PC/OA Support in the use of the Windows Operating System
Apply high-level troubleshooting methods on AD, SCCM, Events, Systems, Application, and Security layers
Utilize server-side skills in areas like Windows Updates, GPO management, PowerShell, Batch, and VBScript
Manage Samsung's internal security solution
Provide on-site VIP support for executives including 20+ Corporate executives from HQ
Address off-hour VIP support and other pressing issues
Requirements
Associate’s Degree required; Bachelor’s degree preferred in Information Technology, Computer Science, or Similar Field
2+ years of experience in IT Support (Helpdesk or Desktop Support)
Experience in Global AD migration, Federation middle level
Proficiency with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
Comprehensive knowledge of Server Hardware, Storage, and backups technology
Must have PowerShell Script experience at Corporation Level
Proficiency in using the following Windows domain tools: Active Directory Users and Computers, Active Directory Services, Domain Group Policy Experience, Domain Name System (DNS) Server
Experience with Windows Servers 2012/16/19 system administration support
On-site C-Level VIP support experience
Able and willing to commute to the office in Plano, TX 5 days per week
Must be authorized to work for any employer in the U.S.
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Email Alert for Technical Support Specialist jobs in Plano, TX, United States
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