Sales Associate - San Francisco

San Francisco, CA, United States

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SALES ASSOCIATE - CARTIER, SAN FRANCISCO

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Consistently achieve and/or exceed the monthly sales target, as directed by management.

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

Adapt approach according to the client needs and motivations

Negotiate and handle objections with ease

Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

Remain current on industry news and competitor

Client Relationship Management:

Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

Appropriately resolve client issues/concerns and escalate as needed to Management

Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

Assist in the merchandising and daily maintenance of displays and back-stock

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

Education:

Required Experience:

2 to 5 years of previous experience in luxury retail, service or hospitality environment

General knowledge of timepiece movements

Technical Skills:

Ability to work in a fast-paced retail store environment

Computer and internet Savvy

MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

Additional language skills are a plus

Excellent interpersonal and communication skills are required

Strong understanding of Customer Service needs and Customer (internal and external) priorities

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.

Self-Starter with Team-Player approach

Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

Expected hourly range: $23 to $27 (overtime eligible). Please note, salaries will be negotiated based on relevant skills and experience.

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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