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Intuit
Plano
Overview Come join Intuit as a Senior Risk Operations Process Excellence Consultant! This role is responsible for understanding, managing and improving systems, tools and processes for our Risk Operations organization. What you'll bring + Demonstrated understanding and use of the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to dri
Job Source: IntuitTEKsystems
Dallas
Description: Process Consultant IV- This lead level position is responsible for initiating, designing, leading, executing and ensuring seamless adoption of improvements to new and or existing business processes and customer experiences. In this case, It's WORKDAY HCM Implementation (human capital management); implemented Peoplesoft 25 years ago and
Job Source: TEKsystemsZurich NA
Plano
Senior Property Field Risk Engineering Consultant 114055 Zurich’s Risk Engineering Property South Team is seeking a Senior Property Field Risk Engineering Consultant with large property highly protected risk (HPR) experience. This is a work from home role, ideally in Texas positioned within the Dallas or Houston areas. Will consider other areas of
Job Source: Zurich NAZurich NA
Dallas
Senior Property Field Risk Engineering Consultant 114055 Zurich’s Risk Engineering Property South Team is seeking a Senior Property Field Risk Engineering Consultant with large property highly protected risk (HPR) experience. This is a work from home role, ideally in Texas positioned within the Dallas or Houston areas. Will consider other areas of
Job Source: Zurich NAGAF
Dallas
**Job Description:** Introduction At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this ro
Job Source: GAFZurich NA
Dallas
Senior Health & Safety Risk Engineering Consultant 113121 Zurich’s Large South Casualty Risk Engineering team is seeking a Senior Risk Engineering Consultant to support the Large Casualty Underwriting Teams. This is a work from home positioned within the Southern states with Georgia and Texas preferred, will also consider qualified candidates in Te
Job Source: Zurich NAZurich NA
Addison
Senior Property Field Risk Engineering Consultant 114055 Zurich’s Risk Engineering Property South Team is seeking a Senior Property Field Risk Engineering Consultant with large property highly protected risk (HPR) experience. This is a work from home role, ideally in Texas positioned within the Dallas or Houston areas. Will consider other areas of
Job Source: Zurich NAAccenture
Irving
We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the indu
Job Source: AccenturePlano
Overview
Our company is seeking a Workforce Manager to assist in our high volume Risk Operations Organization. The position will regularly collaborate with senior leaders to provide strategic, operational and tactical plans for resource deployment, a balanced and level-loaded workflow, and output expectations based upon demand and capacity analysis. The main functions of this position is forecasting our staffing needs, headcount requirements, shift optimization, scheduling, and shift bids.
What you'll bring
+ A bachelor's degree in a business-related field or equivalent experience in Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations
+ Experience with Workforce Optimization software a plus
+ Have working knowledge of eWFM, Siebel, Blue Pumpkin, IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and statistical data
+ Analytical Skills
+ Possess analytical skills essential for reviewing information, analyzing data, and make appropriate recommendations for improvement
+ Computer proficiency
+ Proficient with Microsoft Excel and Office & Google Suite, in order to store data, create reports, produce schedules and perform other tasks.
+ Organizational and communication skills
+ Establish an efficient workplace environment, able to manage a range of tasks and prioritize responsibilities, and meet deadlines
+ Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
How you will lead
+ Create and continually iterate short term and long term forecasting and planning models to determine headcount needs, and in turn, work closely with leadership to identify the need to scale
+ Use advanced data modeling to create and continually iterate on 90-day, 6 month, and 12 month volume forecasts that partners will use to staff their teams
+ Work cross-functionally to understand upcoming feature releases, product releases, and any other factors across the business that may impact volume
+ Monitor intraday performance including case volume, average handle time , agent productivity, to provide key highlights to the managers and ensure adequate coverage all day, every day
+ Use Workforce Optimization (WFO) software to improve efficiency
+ Forecast staffing needs, taking into account volume and headcount requirements
+ Recommend optimal shifts to meet SLA requirements
+ Generate reports to show changes to productivity or performance
+ Provide updates on changes and real time monitoring to meet customer volume changes.
+ Effective and timely communication to leaders
+ Experience in forecasting, planning, and scheduling for large volume
+ Ability to summarize, visualize, and present data to multiple levels of stakeholders
+ Present key metrics, contacts, drivers, incoming work volumes, including expected occupancy, utilization, service levels, handle time, case volume, and SLA’s
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Email Alert for Senior Risk Operations Process Excellence Consultant_ jobs in Plano
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