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FREEMAN
Chicago
**About Us** Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as w
Job Source: FREEMANCyberSearch
Oak Brook, IL, United States
To Apply for this Job Click Here ITSM Manager Location: Oakbrook, IL PERM Interview: Video / F2F Must be Vaccinated This role is responsible for managing multiple ITSM based processes and PMO for IT. This role will lead the roadmap, and hands on development, implementation, sustainment, continuous improvement of new ITSM, agile, and devops p
Job Source: CyberSearchSS&C
Chicago, IL, United States
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare o
Job Source: SS&CSS&C Technologies
Chicago, IL, United States
Job Description ITSM, SaaS Operations As the Associate ITSM Specialist , your primary responsibility is to lead cross-functional teams to track problems within our infrastructure technology and product and identify areas of opportunity to improve the quality of product and service by applying preventative measures. We are looking for an enthusiast
Job Source: SS&C TechnologiesSaxon Global
Chicago, IL, United States
Project Overview: Assist with ITSM Change and Release Management Product Owners in the development, adoption and adherence to the Enterprise Release Management process. Contractor's Role: The Release Manager works with the ITSM Change and Release Product Owners and Change Owners to ensure Change and Releases are properly documented in ServiceNow.
Job Source: Saxon GlobalSaxon Global
Chicago, IL, United States
Project Overview: Assist with ITSM Change and Release Management Product Owners in the development, adoption and adherence to the Enterprise Release Management process. Contractor's Role: The Release Manager works with the ITSM Change and Release Product Owners and Change Owners to ensure Change and Releases are properly documented in ServiceNow.
Job Source: Saxon GlobalInsight Global
Chicago, IL, United States
Job Description Our client is looking for a ServiceNow ITSM Developer to join their ServiceNow platform team to design, develop, configure, troubleshoot, and implement ServiceNow applications & services. This role will join the team that focuses on delivering new enhancements across the platform and ITSM applications. Some of the major responsibil
Job Source: Insight GlobalInsight Global
Chicago, IL, United States
Job Description Our client is looking for a ServiceNow ITSM Developer to join their ServiceNow platform team to design, develop, configure, troubleshoot, and implement ServiceNow applications & services. This role will join the team that focuses on delivering new enhancements across the platform and ITSM applications. Some of the major responsibil
Job Source: Insight GlobalChicago, IL, United States
About Us
Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The ITSM Process Manager is a key role that oversees and manages the IT Change Management process within the organization. You will be responsible for ensuring that changes are assessed, planned, scheduled, and implemented in a controlled and coordinated manner, while reducing the risk of adverse effects on IT services. You will also lead the Change Advisory Board (CAB), a cross-functional team that reviews and approves changes, and monitors their implementation and outcomes.
This position will support our IT team and is eligible to work a remote schedule.
Essential Duties & Responsibilities
Define, document, implement and champion the IT Change Management process, policies, and procedures in accordance with ITIL best practices
Manage and drive change management processes to ensure operational stability
Coordinate and communicate with IT teams and stakeholders to assess, plan, schedule, and implement changes with minimal disruption to services
Chair the CAB meetings, facilitate the discussion and decision-making, and document the minutes and action items
Prioritize change requests, assess their impact, and accept or reject changes based on a thorough analysis
Monitor and report on the status and performance of changes, and conduct post-implementation reviews and audits
Identify and implement improvements and best practices to enhance the efficiency and effectiveness of the IT Change Management process and overall maturity of ITSM practices
Provide training and guidance to IT staff and stakeholders on change management and other ITSM processes, including tools
Analyze change records to identify trends and areas for process improvement
Prepare and present change management reports and metrics for IT leadership
Take on other ITSM process areas as needed
Education & Experience
Bachelor’s degree or 7+ years’ experience in Information Technology, Computer Science, or related field
Certification in ITIL or equivalent experience in IT Service Management
At least 5 years of experience in IT Change Management or related roles
Excellent organizational, leadership, decision-making, communication, and interpersonal skills
Preferred skills include experience with agile methodologies, risk mitigation tactics, automated processes, and integration of ITSM best practices into existing workflows
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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Email Alert for ITSM Process Manager jobs in Chicago, IL, United States
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