Sr. IT Specialist

San Diego, CA, United States

Job Summary

The Sr. IT Specialist provides support to end users on a variety of issues in a unique BYOD (bring-your-own-device) environment. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support. Resolves issues using language that conveys technical information to non-technical end-users. Documents, tracks and monitors the problem to ensure a timely resolution. Collaborates/escalates with IT colleagues when necessary to resolve issues.

Who We Are

The Salk Institute is an internationally renowned research institution that valuesdiversity, equity, and inclusion. We seek bold and interactive leaders passionate about exploring new frontiers in science. Our collaborative community embraces diverse perspectives and unique life experiences, fostering innovation, and a sense of belonging. Together, we strive to improve the wellbeing of humanity through groundbreaking research.

Founded by Jonas Salk, developer of the first safe and effective polio vaccine, the Institute is an independent, nonprofit research organization and architectural landmark: small by choice, intimate by nature, and fearless in the face of any challenge. Salk's vibrant community comprises a diverse and talented group of individuals, each playing a crucial role in driving our mission forward. Fromvisionary leadersto dedicatedadministratorsand brilliantfaculty members, the Institute is united by a shared passion for scientific exploration and innovation.

What Your Key Responsibilities Will Be

Performs front line user support activities and functions including hardware, software, and network troubleshooting on macOS, Windows, and Linux platforms.

Provides training to users on technical skills in area(s) of expertise.

Performs desktop, laptop and mobile hardware and software installation and configuration of computers in the Help Desk, at customer locations and via remote access on macOS and Windows platforms.

Researches, procures, and deploys various computers, mobile devices and accessories.

Configures new accounts (AD, Exchange, NPS, RSA, etc.) and provides information to key contacts.

Reviews and tracks support requests in IT ticketing system as well as notifies manager to unusual situations or backlogs.

Ensures user compliance with defined computing practices and guidelines.

Maintains both internal and customer-focused technical documentation.

Performs a wide range of networking administrative duties including installations, configurations, troubleshooting, maintenance, upgrades and general support for wired and wireless network equipment.

Works on various projects with systems administrators and network engineers.

Supports adds/moves/changes on phone system including cable pairs.

Performs other related duties as assigned by management.

What we Require

Minimum of 2 years of desktop, laptop and server equipment experience.

Minimum of 2 years of applications and macOS and Windows operating systems experience.

Minimum of 1 year of experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.

Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, handheld devices and other equipment preferred.

Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

What We Can Offer

The expected pay range for this position is $28.00-$31.25 hourly . Salk Institute provides pay ranges representing its good faith estimate of what the institute reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Benefits

Salk Institute offers competitive benefits, including medical, dental, vision, retirement, paid time off, tuition reimbursement, patient advocacy services, and transit/parking program.

Salk Values

The Salk Community, both scientists and administrators, worked together to define values that we believe support Salk's pursuit of excellence. To be truly the best scientific institution requires not only incredible discoveries, but a common understanding of how we should work together to enable those discoveries.

The acronym "I CARE" provides a simple way to remember each of the values and reminds each of us of the importance of what we do each day.

Equal Employment Opportunity Statement

The Salk Institute for Biological Studies is an Equal Opportunity Employer and is committed to providing equal access to opportunities for students, employees, applicants for employment and other visitors. Salk has also adopted and maintains a policy to encourage professional and respectful workplace behavior and prevent discriminatory and harassing conduct in our workplace.

Accordingly, the Institute prohibits harassment and discrimination in employment on the basis of, and considers all qualified applicants for employment without regard to, actual or perceived race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, veteran and/or military status (disabled veteran, veteran of the Vietnam era, other covered veteran status), political affiliation, and any other status protected by state or federal law.

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