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Insight Global
Folsom, CA, United States
Service Desk Manager Location: Remote (with occasional travel of 1-3 days to the office) in California, Texas, or Indiana. Compensation: Texas: $25-33 per hour or $55,000-$65,000 annually Indiana: $25-28 per hour or $50,000-$55,000 annually California: $32-55 per hour or $70,000-$115,000 annually Job Type: Contract-to-hire or direct hire Respon
Job Source: Insight GlobalGainwell Technologies
Roseville, CA, United States
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career
Job Source: Gainwell TechnologiesCentral California Alliance for Health (Remote)
Sacramento, CA, United States
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department. WHAT YOU'LL BE RESPONSIBLE FOR Reporting to the Technology Services Director, this position: Manages and leads Information Technology Services (ITS) Service Desk operations, acts as a subject matter expert, and provides guidance on rela
Job Source: Central California Alliance for Health (Remote)Experis
Rancho Cordova, CA, United States
Our client is looking for hardworking, motivated talent to join their team.Don't wait... apply today! Job Title: Service Desk Representative, Spanish Location: Rancho Cordova, CA (On-Site) Pay Range: $18.45 per hour What's the Job? We are looking for capable Customer Service professionals passionate about helping others. This position requires c
Job Source: ExperisManpower Group Inc.
Rancho Cordova, CA, United States
Our client is looking for hardworking, motivated talent to join their team. Don't wait… apply today! Job Title: Service Desk Representative, Spanish Location: Rancho Cordova, CA (On-Site) Pay Range: $18.45 per hour What’s the Job? We are looking for capable Customer Service professionals passionate about helping others. This position requires
Job Source: Manpower Group Inc.Experis
Rancho Cordova, CA
Our client is looking for hardworking, motivated talent to join their team. Don't wait… apply today! Job Title: Service Desk Representative Location: Rancho Cordova, CA Pay Range: $18.00 per hour What’s the Job? We are looking for capable Customer Service professionals passionate about helping others. This position requires competency
Job Source: ExperisInsight Global
Folsom
Job Description Service Desk Manager Location: Remote (with occasional travel of 1-3 days to the office) in California, Texas, or Indiana. Compensation: Texas: $25-33 per hour or $55,000-$65,000 annually Indiana: $25-28 per hour or $50,000-$55,000 annually California: $32-55 per hour or $70,000-$115,000 annually Job Type: Contract-to-hire or direct
Job Source: Insight GlobalState of California
Sacramento, CA, United States
Under the supervision of the Information Technology Supervisor II, the incumbent provides full journey level, tier two IT Service Desk/Technical support, which includes daily phone coverage, emails, and ITD ServiceNow Incident and Service Request submission tracking for DDS users, including HQ/HQ South, STAR Homes, Regional Centers, and Development
Job Source: State of CaliforniaFolsom, CA, United States
Job Description
Service Desk Manager
Location: Remote (with occasional travel of 1-3 days to the office) in California, Texas, or Indiana.
Compensation:
Texas: $25-33 per hour or $55,000-$65,000 annually
Indiana: $25-28 per hour or $50,000-$55,000 annually
California: $32-55 per hour or $70,000-$115,000 annually
Job Type: Contract-to-hire or direct hire
Responsibilities:
Build and Develop: Establish and enhance a robust help desk offering.
Customize Ticketing Tool: Drive the customization of the ticketing system (e.g., Zoho Desk or other platforms).
Reporting: Create and maintain reporting mechanisms to measure IT effectiveness and productivity.
Hands-On Support: Handle some tickets personally until the team is fully staffed.
Team Management: Oversee and manage a team of service desk agents.
Infrastructure Setup: Assist in setting up infrastructure and scaling support operations.
Technical Expertise: Utilize experience in AB Audio Visual or collaboration to support phone systems, VOP, collaboration, or AV.
Networking: Understand networking concepts and apply them effectively.
Client Interaction: Deal with clients adeptly, addressing technical issues and ambiguity.
Information Gathering: Gather relevant information from clients and provide accurate answers.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Managerial Experience: Mid-level management experience in a similar role.
Technical Support: Proficiency in managing technical support and ticketing systems.
Audio Visual Knowledge: Strong background in AB Audio Visual or collaboration.
Phone Systems and Collaboration: Experience supporting phone systems, VOP, collaboration, or AV.
Networking Skills: Solid understanding of networking principles.
Problem-Solving: Ability to handle complex technical issues and ambiguity.
Communication: Excellent communication and client-handling skills. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for Service Desk Manager jobs in Folsom, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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