Computer User Support Technician
San Diego
Job Description Job Description Salary:
Job Purpose
To provide Video Teleconferencing (VTC) Systems support services that include SOP development support, inventory support , subject matter expertise support , device support, and account accessing. To increase the infrastructure support capabilities for personnel and provide shore-based support services. The Systems Administrator provides: Information Technology Purchase Request (ITPR) Support, Risk Management Framework Support, Command Video Teleconferencing (VTC) systems support, command phone program support, command cable TV and commercial Internet support. The Computer User Support Technician will create, document, and support a Risk Management Framework that is DoD Compliant and maintain cybersecurity architecture of centrally managed programs and perform site surveys for Authority to Operate.
Duties and Responsibilities
Perform tracking, inventory functions, and scheduling for classified and unclassified command VTC systems.
Document, update, and maintain processes, policies, and instructions to support command users with VTC functions.
Develop and maintain the VTC schedule and coordinate trouble tickets, repairs, and upgrades.
Report findings, trends, cost information, and analysis to CNSP CIO/D-CIO and designated POC’s.
Perform tracking, inventory functions, and trouble tickets.
Develop procedures and documentations to assist in user self-sufficiency and operations.
Track and record of invoices related to command cable TV and commercial internet cost and functions.
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
Report Findings, trends, cost information and analysis.
Perform tracking and recording of invoices related to command cable TV and commercial Internet cost and functions.
Consult user guides, technical manuals and other documents to research and implement solutions.
Reproduce, diagnose, and resolve technical problems encountered by users.
Provide advice and training to users in response to identified difficulties.
Provide business systems, network, and Internet support to users in response to identified difficulties.
Collect, organize, and maintain a problem and solutions log for use by other technical support analysts.
Perform other job-related duties as assigned.
Qualifications
Minimum Education & Experience:
Must possess a minimum of 1-2 years’ experience as telecommunications specialist, IT support, or similar.
Proficient using MS Office Suite (i.e., Word, Excel, PowerPoint, Access, and Outlook).
Excellent problem solving, decision-making and troubleshooting skills.
Ability to provide technical support and guidance.
Shall be able to lift materials up to 50 lbs., and perform squatting, kneeling, and extended standing.
Excellent organizational skills, attention to detail, and sound skills in written and oral communication.
Team player with customer service orientation.
About Premier Solutions HI, LLC
Premier Solutions HI, LLC (PSHI) is a minority woman-owned technology services company headquartered in Honolulu, Hawaii. PSHI specializes in providing support services to several organizations and government agencies in the areas of information technology (IT) and network management; software development, web and other content management; document management, business process improvement; and content digitization; program management; and administrative and professional support services.
PSHI is an Equal Opportunity Employer and strives to provide equal employment opportunity to all applicants and staff in accordance with sound employee relations practices and federal and state laws. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry, genetic information, pregnancy status, or any other characteristic protected by law.